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Service Integration Manager
Minneapolis, Minnesota  |  Hybrid
Contract Position
It appears that you have already applied to this job.
Applied on January 19, 2022
Job Id #53168 Posted January 7, 2022


Job Description

The Role:

  • Responsible for leading and driving quality execution, operational excellence, and delivering technology solutions that meet business needs and optimize customer experience.
  • Collaborates with business partners across the organization to gain understanding of their business needs and priorities to address business and operational challenges.
  • Responsible for identifying process improvement opportunities to ensure system availability as measured by key performance indicators and availability metrics and SLA factors.

Essential Job Functions:

  • Leads and drives compliance with IT structures / processes / technologies
  • Drives quality execution, operational excellence, and delivery of technology solutions that meet business needs
  • Drives input to project forecasting and planning activities; supports the financial forecasting and actual cost reporting on a monthly basis
  • Lead and drive accountability for the delivery with AMOSA; identifies, develops and promotes proactive approaches to prevent issues from occurring
  • Effectively communicates with IT and business stakeholders, including senior management; manages unknowns and successfully navigates a complex organizational landscape
  • Directs and drives special IT run projects as needed while identifying process improvement opportunities
  • Effectively develops and coaches team members as needed; manages multiple priorities at a time
  • Integrates infrastructure services into Company environment

Experience:

  • 8-10 years of experience required Education
  • 11+ years of experience preferred

Education:

  • Four-year degree required
  • Advanced degree preferred

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

EQUAL OPPORTUNITY EMPLOYMENT SURVEY

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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