Find Jobs
Senior UX Researcher
Eden Prairie, Minnesota  |  Hybrid, Onsite
Contract to Hire Position
It appears that you have already applied to this job.
Applied on January 24, 2022
Job Id #53153 Posted January 7, 2022

Ideal Background:

  • Healthcare experience is preferred.
  • The candidate must be able to present prior work examples/samples as a part of the interview process.
  • Redaction is acceptable if they contain data that cannot be shared.


  • The ability to translate complex research findings into a non-academic, business-appropriate tone and language that can be understood by non-research staff while not losing the importance of the research findings or downplaying the importance of conducting research.
  • The ability to work on multiple projects concurrently (and a history of doing so) would be a distinguishing factor in a candidate.

Top Requirements:

  •  Familiarity with the research methodologies
  • Ability to set a research roadmap/timeline
  • Ability to evangelize UX research benefits and following best practices to stakeholders

Team and Team size:

  • All project teams have a product owner. Most have associated UX designers, which may or may not come from UXDS.
  • The researcher will seldom interact with developers, and will partner with the product owner in setting the research plan path.
  • Additional stakeholders will vary by project, and change frequently.

Job Responsibilities

  • Design, conduct, analyze, and report data gathered from qualitative and quantitative research techniques including key-stroke level modeling (KLM), usability testing, contextual inquiry / field studies, surveys, interviews, heuristic evaluations, focus groups, card sorts, ethnography and persona development, and rapid iterative testing within an Agile environment.
  • Work with assigned product team(s) to identify and prioritize user research requirements; create research timelines, scope, and define appropriate methodologies
  • Assist in developing remediation plans for issues identified from research as appropriate
  • Advocate that established user-research principles be followed
  • Collaborate with product teams to develop research goals, identify tasks and scenarios, and establish a test environment
  • Create and deliver test result reports including statistical analysis
  • Establish research and usability metrics strategies for project teams.

Job Qualifications

  • Must have a bachelor’s degree or equivalent commercial experience
  • 5+ years’ experience as a usability *research* practitioner with at least three in a commercial setting (designer roles will not count toward this total)
  • 5+ years’ demonstrated experience delivering user research, including but not limited to developing user personas, conducting field studies / contextual inquiry, and usability testing
  • Excellent presentation and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
  • Proven ability to deliver research on time while working on multiple projects
  • Strong analytical skills
  • Strong organizational skills
  • Excellent leadership and relationship building skills
  • Attention to detail
  • High level of energy and customer focus
  • Experience working on a PC
  • Experience working in a team environment or with an application team

Nice to Have Skills/Attributes

  • Eye-tracking experience preferred
  • Experience with Cogulator or equivalent preferred
  • Experience with Nvivo or similar tool preferred
  • Experience with tools such as UserZoom,, Optimal Workshop and other industry standard tools preferred
  • Experience working for any large (enterprise-level) organization in the past preferred
  • Agile experience preferred
  • Healthcare Industry experience desired
  • Preference for commercial software experience or enterprise applications

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


What is your gender?

What is your ethnicity?

What is your Veteran / U.S. Military Status?

Do you identify with one or more of the classifications of protected veterans below?

If yes, please indicate by checking the appropriate box below

Do you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


You have saved your first job! To see all your Saved Jobs, click here. Or continue scrolling through jobs and bookmark openings that catch your eye and apply for those jobs later.

Return to Job Search

We’re sorry!

There are currently no open positions in your location or accepting applications from out of the country

Return to Home
Cookies help us improve your website experience.
By using our website, you agree to our use of cookies.