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Security Service Delivery Manager
Columbia , South Carolina  |  Onsite
Contract Position
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Applied on January 19, 2022
Job Id #52981 Posted December 29, 2021

Security Delivery Manager

  • Experience as Security Service Delivery Manager
  • Experience developing and monitoring SLA compliance
  • Understanding of networks, firewalls, logs, SIEM tools, and general security standards
  • Drug/Background/Vaccination required

The primary function of this position is to manage and perform status reporting for managed security solutions associated with customer security services. This includes coordination with security operations and client personnel and processes. This role is expected to develop and contribute to documentation while ensuring adherence to SLA targets and requirements. This role is expected to participate in and contribute to planning and management of strategic and operational projects in efforts to achieve overall client and goals. The incumbent is expected to be able to track and coordinate responses to complex problems with leadership, take ownership of processes and reporting and work independently as needed to resolve client issues. The role includes interfacing with clients and associates as needed to resolve complex cases.

Duties and Responsibilities:

  • Function as the Service Delivery Manager for the security services team delivering all contracted work streams supporting managed security services
  • Support the Program Manager for customer incidents and requests, as well as any daily activity encountered during the daily operations of Professional Security Services.
  • Establish and monitor the delivery process and adjust resources to ensure SLA compliance
  • Manage and work on customer on-boarding/off-boarding processes
  • Assess customer feedback and improve procedures accordingly
  • Regularly participate in tuning and maintenance activities of service areas within established guidelines and procedures
  • Develop reports and presentation supporting SLA reporting requirements and security services team operational objectives
  • Assist team members with planning and coordinating the maintenance, tuning, and installation of security devices. Also responsible for general troubleshooting of solution failures based upon documented procedures, general knowledge, problem management or guidance by management and vendors
  • Complete vendor and industry training as directed by management; successfully pass certification testing as required
  • Ensure that program activities operate within the policies and procedures of the organization
  • Ensure that program activities comply with all relevant legislation and professional standards
  • Develop forms and records to document program activities
  • Oversee the collection and maintenance of records on the clients of the program for statistical purposes according to the confidentiality/privacy policy of the organization
  • Work a standard work week but may be required to work some evenings and weekends to monitor program activities.
  • Other duties and assignments as assigned from other Teams


  • Knowledge of program management
  • Proven ability and past experience performing security services for information technology
  • Familiarization with federal security standards and guidelines
  • Ability to work in a dynamic team-oriented environment
  • Excellent English writing and communications skills
  • Familiarization with defense-in-depth concepts
  • Be readily available to manage operational support as needed during off hours
  • Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
  • Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.
  • Set priorities, develop a work schedule, monitor progress towards goals, track details, data, information, and activities.
  • Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.


  • Bachelors Degree in Computer Information Systems or related field


  • Government background is preferred
  • Linux system administration, network and security experience
  • Experience in the administration of firewalls, IPS/IDS, Linux system administration, vulnerability scanning and analysis, SIEM, log analysis and forensics.

Industry/ Vendor Certifications:

Possible applicable certifications include, but are not limited to:

  • Certified Information Systems Security Professional (CISSP)
  • Project Management Professional (PMP)
  • SANS security certifications
  • Microsoft
  • Linux
  • Network


Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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