The Learning Experience Specialist has responsibility for supporting the learner experience for instructor led courses. Accountabilities include engaging service ops and regional sales leadership to manage regional training events, manage capacity of trainers, and arranging all virtual learning events for all learner groups # this includes training for the Product Leadership, Sales Leadership, Service Operations Leadership and Enterprise Learning and Development. Meets quarterly with Distribution, Service Ops, and other leaders for planning training events, communicates schedule and navigates resource shortages, makes recommendations to add, change or remove events, and owns the regional training calendar. Meets with Distribution, Service Ops, and other leadership for planning activities, communicates schedule and resource shortages, makes recommendations to add, change or remove events. Supports performance data aggregation and tracking efforts from Commercial, Personal, Life, Specialty and Brokerage to support Data Analyst. Analyzes training trends, room usage and staff capacity to forecast and prioritize against business needs serving as the foundation for the scorecard. Provides critical insight to executive leadership on the performance of classes. Has oversight and tracks regional travel and training budget. Prepares registration and compiles learner engagement reports and other data as appropriate via the learning management system(s). This role will help to drive business results, ensure return-on-learning investment, and increasing training efficiencies.
Two years of meeting/event coordination, work force management or other relevant experience required. Previous experience with learning technologies and/or scheduling tools preferred
Training Capacity Management: Meets quarterly with Distribution, Service Ops, and other leadership for planning events, communicates schedule and trainer capacity, makes recommendations to add, change or remove events, and owns the regional training calendar. Supports the learning experience (classroom and virtual) for assigned sites and regions. Communicates and collaborates with training directors to ensure training staff are deployed to the needed areas and gaps are filled. Directs business partners to secure guest speakers, mentors, job shadowing, etc. Collaborates with the business and workforce management teams to ensure participants are prepared to be fully engaged in the learning event and retains authority to decline participants if prerequisites are not met. Manages appropriate training venue for learning activities based on training needs, learner requirements, and capacity. Tracks, monitors and analyzes training volume, room usage, and staff capacity against business needs.
Forecasts when and where additional classes, rooms and/or facilitators are needed. Provides recommendations to improve efficiencies and overall learning experience.
Data Management: Supports performance data aggregation and tracking efforts from Commercial, Personal, Life, Specialty and Brokerage to support Data Analysts. Engages across functions to pull appropriate data for baselining performance metrics and the establishment of return-on-learning evaluation. Supports the data analysts by providing appropriate reports to the learning teams and business units. Creates, updates, communicates, and publishes registration for classroom and virtual learning events via learning management systems. Training Experience Execution: Leads experience design efforts by managing vendor relationships and engaging with facilities to ensure U of F spaces support training strategy and equipped properly to support learning experiences as designed. Controls all classroom designs and proper set up, and assists with reset before and after training, traveling to site(s) as needed. Acts as the key interface for customers of designated site(s) which include local stakeholders and training participants that come onsite. Manages issues as they arise. Provides recommendations to improve efficiencies.
Vendor Management: Partners with procurement and/or vendor managers to secure appropriate products and services for learning events. Ensures products and services (such as catering, hotels, printing, etc.) are supplied at the quality standards expected. Tracks expenses against budgetary constraints. Provides recommendations to improve efficiencies.
• High school diploma or equivalent required. Bachelors degree preferred in business or related field, or equivalent
combination of experience and education. Certified Professional In Training Management or Accredited Learning
Environment Planner (ALEP) certification preferred