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Jr. Salesforce Consultant
Montrose , California  |  Remote
Contract to Hire Position
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Applied on January 22, 2022
Job Id #52867 Posted January 14, 2022

Remote in the US

JOB SUMMARY

As a Consultant you will act as an intermediary between Client and internal team to collect, clarify, and translate business needs into requirements and user stories. The Consultant will work on providing functional approaches to solving business problems and be able to translate requirements to development teams.

CORE RESPONSIBILITIES AND DUTIES

?    Work closely with Sr. Consultant on projects to help to manage weekly meeting schedule and calendar
?    Aid in developing agenda and documentation as needed 
?    Manage notes, action items, and email summary/follow ups from discussions 
?    Support follow up to solve action items and issues with both business and technical teams 
?    Understand when to ask for help or clarification from team members for requirements, process, and tech solutions 
?    Identify issues and risks to escalate to program members as needed 
?    Help to document in proper formatting all requirements and translate requirements to user stories with formal acceptance criteria
?    Analyze business processes and provide consultation for functional requirements of processes.
?    Design training materials and provide client training as needed
?    Use excellent interpersonal and communication skills, ability to operate in a cross cultural and matrix environment
?    Functional Approach and requirements review/brainstorm sessions to understand connection between business requirements and solutioning 
?    Communicate effectively across business, technical, and cross functional teams 
?    Build trusting relationships with client and internal teams
?    Proactively provides process improvement recommendations within a quickly evolving clients
?    Proactively resolves customer satisfaction issues and understands when to escalate issues and risks.
?    Apply strong analytical skills, prioritization skills, business intuition, and organizational ability.
?    Adaptable, open to change and able to work in ambiguous situations and respond to new information or unexpected circumstances.
?    Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
?    Ability to accommodate working schedules depending on client location and working hours.

QUALIFICATIONS AND SKILLS

?    Excellent client-facing written and oral communications skills
?    Experience writing requirements, user stories, and acceptance criteria
?    Must be a driven problem solver, curious, and work independently
?    Minimum 2 years of Salesforce platform experience (3+ years preferred)
?    Software Consulting experience (Enterprise experience preferred)
?    Understanding of the core Salesforce platform (Sales Cloud, Service Cloud, Community Cloud)
?    Active Salesforce certifications (strong preference for Service Cloud, Sales Cloud)

 

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

EQUAL OPPORTUNITY EMPLOYMENT SURVEY

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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