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Associate Technical Support Analyst
Miramar, Florida  |  Remote, Onsite
Contract Position
It appears that you have already applied to this job.
Applied on January 19, 2022
Job Id #52831 Posted December 16, 2021

Projects the candidate will be working on:

  • Desktop Support lvl 2

Ideal Background:

  • 3-5 years of desktop support experience

Team and Team size:

  • 9
  • 1 Mgr 9 techs

Software tools/skills:

  • Partners with the business by meeting regularly to understand their processes and needs
  • Accountable for all items assigned and helps other team members in the ticketing system, including following up with users and other team members on open tickets
  • Troubleshoot issues related to software, hardware, and network connectivity of advanced complexity
  • Assist customers with issues of both local to site and remote/home-based employees
  • Actively creates and communicates documentation to support the team and its members
  • Demonstrate excellent time management skills and the ability to prioritize work in a highly dynamic environment
  • Proven ability to manage multiple activities of varying complexity while prioritizing and focusing on critical tasks and issues
  • Identify and drive process improvement initiatives
  • Act as a liaison between the other tiers

Skills/attributes Required

  • 3-5 years desktop support experience

Skills/attributes Preferred

  • Self motivated, eager to learn, willingness to go above and beyond, excellent soft skills

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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