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Client Engagement Manager
St. Louis Park, Minnesota  |  Remote
Contract Position
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Applied on January 24, 2022
Job Id #52558 Posted December 12, 2021


Overview: As the senior strategic leader at the intersection of the client and agency relationship, the Associate Director of Client Engagement must have the skills and confidence to lead cross-functional teams, the ability to partner with project and discipline leads, and the client advocacy skills to manage clients up and down an organizational structure. The ideal candidate has strong passion for experience strategy, experience design and digital platform development. They have proven experience in running and retaining significant accounts and are looking for the opportunity to grow in their ability to advise and consult clients through meaningful change.

 

Responsibilities:

  • Can measurably develop, grow and sustain strategic client relationships. Proactively run the account as a business, recognizing opportunities, foreseeing risks and helping the firm mitigate them for flawless client experience.
  • Anticipate the needs, concerns and input from clients, setting expectations and holding both the firm and our clients accountable to our mutual success.
  • Understand client business - including organizational design and management techniques, internal dynamics, industry and competitive challenges to help manage clients well – and also bring clients the right solutions at the right time.
  • Support and drive progress toward the vision for each account in partnership with the broader agency team.
  • Engage and partner with a multi-disciplinary team of project managers, designers, developers, and business experts in a way that leads to bold ideas and project effectiveness as well as operational efficiency.
  • Contribute digital marketing and experience strategy expertise to deliverables such as digital roadmaps, MVP definition, feature set prioritization, requirements documentation, strategic perspectives, user experience recommendations, and Agile technical delivery work reviews.
  • Lead project and program scope definition across multiple complex client accounts - including shaping ambiguous asks into contracts, SOWs and proposals.
  • Advocate for high-ROI digital solutions that may challenge perspectives on process, systems, and customers.

 

 

Skills:

  • Exemplary stakeholder management and communication skills, and the ability to articulate project scope, milestones, risk mitigation strategies, and end-state outcomes to both executives and day-to-day contacts.
  • Proven experience in running midsized- to large-scale clients, and projects, programs or accounts of $3M or more, creating sustainable business partnerships between client and firm.
  • In depth knowledge and experience with end to end digital experience design and development and the ability to translate that experience effectively to future projects.
  • Strong leadership and communication skills: ability to lead meetings and presentations with senior clients, as well as inspire, organize and create consensus around ideas, concepts and approaches internally.
  • Experience with Salesforce (Marketing Cloud, Einstein Analytics, Community Cloud) and/or Sitecore preferred.
  • Bachelor's degree and minimum of 7 years of experience in a digital agency, consultancy, digital marketing or digital product development environment.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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