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Jr. IT Product Manager
Richfield , Pennsylvania  |  Hybrid, Onsite
Contract Position
It appears that you have already applied to this job.
Applied on January 22, 2022
Job Id #52523 Posted December 3, 2021

Job Description:
  • Tell us about your department: Customer Post Purchase Experience team 
Project Description:
  • Client is seeking a Product Manager to join our Customer Post Purchase Experience team within the Digital & Technology organization.
  • The Customer Post Purchase Experience team is responsible for managing the online experience for customers after an order has been created; including understanding order status and tracking, modification options, and store fulfillment processing.  
  • This role will work within the product model, collaborating with product teams and key stakeholders to develop a plan and business objectives for their Product within the Order Processing & Experiences Portfolio.
Position Summary/Job Description:
  • The Product Manager is responsible for delivering value by meeting user (customer/employee) needs, driving positive business results, and supporting enterprise strategies.
  • This role requires significant product management experience in order to effectively manage products with moderate scope and complexity to define product vision, intention map, and define quarterly objectives and key results in partnership with the product team(s), their product leaders and key stakeholders.
  • They are responsible for sprint/backlog management and must understand and utilize key customer and business metrics to inform their priorities and be accountable for making final decisions on delivery scope. 
  • The Product Manager is also responsible for ensuring there are continuous feedback loops with their users (customers/employees) and supporting discovery practices that effectively inform their priorities and how they advance against the product vision.
  • The Product Manager will innovate with purpose; demonstrating the test/learn/iterate mindset.
  • They will promote progress over perfection; accept failure but not repeat mistakes. 
  • This role is the “voice of the product” to all product stakeholders, ensuring goals are met and teams are aligned in supporting product goals by encouraging open exchange of information, building strong relationships across the enterprise, driving transparency, collaboration and alignment.
  • This role requires strategic understanding of cross-team Payment objectives and is the visionary for the product to meet current and future customer needs. It is critical that this role keeps the customer and employee at the forefront of solution creation.
  • The Product Manager will always demonstrate empathy for the customer and will steer discussions on how to build customer trust. 
  • he Product Manager will work cross-functionally with enterprise teams to assess impacts to strategies and processes to define and execute change management strategies for successful adoption of the product(s).
  • Lastly, this role will inspire others to achieve challenging goals and high standards of performance while committing to the enterprise’s direction by fostering a sense of urgency to achieve goals and leverage resources to overcome obstacles aligning to the related P&L impacts.
Skills Overview:
What are the top five skills and number of years of experience required to perform this job?
  • 2+ years' experience in a product management/development capacity (Dev, UX, Strategy, etc.), delivering capabilities and managing roadmaps preferably in a retail organization 
  • 2+ years’ relevant experience in strategy creation, customer-focused solutioning, cross-functional leadership preferably in a retail organization 
What are some preferred/nice to have skills the manager is looking for?
  • Ability to prioritize new feature launches based on competitive analysis, industry trends, emerging technologies, and company vision.
  • Proven ability to work under rapid development cycles with large teams to achieve a common goal. 
  • Strong communication skills with demonstrated ability to articulate a strategy at every level of the organization.
  • Experience with technology and ability to facilitate communication between business and technology teams. 
  • Proven ability to influence cross-functional team(s) without formal authority. 
  • Understanding and working knowledge of Retail strategies and complexities. 
  • Experience with financial concepts and financial/budget management. 
  • Bachelor's or advanced degree in IT, Engineering, Business or related field or equivalent work experience.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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