Find Jobs
Business Analyst
Temecula, California  |  Onsite
Contract Position
It appears that you have already applied to this job.
Applied on December 3, 2021
Job Id #52208 Posted November 17, 2021


Description:

  • This position is NonExempt.
  • Hours over 40 will be paid at Time and a Half.
  • Reviews, analyzes, and evaluates business systems and user needs.
  • Formulates systems to parallel overall business strategies.
  • May require a Bachelor's degree in a related area and 4-6 years of experience in the field or in a related area.
  • Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
  • Relies on instructions and per-established guidelines to perform the functions of the job.
  • Primary job functions do not typically require exercising independent judgment.

Summary:

  • The BSA will be a member of the System Process and Strategy (SPS) team supporting the Temecula Customer Service organization.
  • This position will provide high quality support and analysis/trending for various applications, commercial processes, and coordinate with IT for hardware.
  • The BSA will develop relationships with the various IT and business teams to achieve timely and efficient support for the Customer Service team.
  • Success is defined by the level of internal and external customer satisfaction.

WHAT YOU’LL DO

  • Work directly with functional area teams to evaluate, resolve, and trend issues that impact Customer Service operations and/or project objectives: determine when to escalate issues to appropriate levels of management.
  • Develop/maintain accurate process and troubleshooting documentation.
  • Interact with cross-functional teams and follow-up with team members to ensure timely completion of tasks to support the Customer Service system.
  • Coordinate with Customer Service and IT teams to ensure necessary hardware and access for CS resources.
  • Support of SPS projects and data analytics as required.
  • Other as assigned

EDUCATION AND EXPERIENCE, YOU’LL BRING:

  • Bachelor’s Degree in a related field, or an equivalent combination of education and work experience.
  • Experience, preferably in a Commercial/Customer Service environment.
  • Extensive knowledge of and competency working as a team, issues management, monitoring, reporting, and documentation.
  • Strategic, conceptual analytical thinking and decision-making skills. Critical thinking/problem-solving skills method. Negotiation skills. Ability to plan and facilitate meetings.
  • Strong written and presentation skills; ability to communicate effectively and timely with all levels of the organization and management.
  • Technical background or education sufficient to understand, learn and or troubleshoot Customer Service applications, processes, and data analysis.
  • Personal integrity and courage to escalate issues and to advocate for responsible solutions to management.
  • Adaptability and flexibility including the ability to manage deadline pressure, urgent resolution requests, ambiguity, and change.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

EQUAL OPPORTUNITY EMPLOYMENT SURVEY

What is your gender?

What is your ethnicity?

What is your Veteran / U.S. Military Status?

Do you identify with one or more of the classifications of protected veterans below?

If yes, please indicate by checking the appropriate box below

Do you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Success!

You have saved your first job! To see all your Saved Jobs, click here. Or continue scrolling through jobs and bookmark openings that catch your eye and apply for those jobs later.

Return to Job Search
Close

We’re sorry!

There are currently no open positions in your location or accepting applications from out of the country

Return to Home
Close
X
Cookies help us improve your website experience.
By using our website, you agree to our use of cookies.
Confirm