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Salesforce Administrator
Atlanta, Georgia  |  Onsite
Contract Position
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Applied on December 3, 2021
Job Id #51833 Posted November 2, 2021

Description:
  • Salesforce Administrator – Sales and Service Cloud
  • Join the product management team to drive improved digitization across the client experience through SFDC Sales, Service and Marketing Clouds.
  • We are seeking a proactive individual that can help us continually improve and enhance our Salesforce platform, gather requirements and feedback, design scalable best practice solutions, and contribute to the product road map.
  • The Salesforce Administrator will be responsible for the day-to-day configuration, support, maintenance, and improvement of our SFDC platform.
  • Working closely with Product, Sales, Marketing, Program Management, and IT teams, the administrator will identify, develop, and deploy new business processes.
  • The ideal candidate will be someone with a good understanding of the Salesforce platform, who can understand both the current setup and all business objectives, to quickly identify opportunities for improvement.
  • The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a Salesforce project.
  • Collaboration is a critical part of the Elavon culture.
  • The individual will report to the Salesforce Product Director and engage with organization partners to drive innovation and growth.
Key Responsibilities
  • Serve as system administrator for the Salesforce environment with 1,200+ users
  • User and license management and expertise (e.g., new user setup/deactivation, roles, profiles, permissions, sharing rules)
  • Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, data set analysis and reports
  • Conduct proactive platform maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
  • CPQ module administration, configuring product catalogs and selling rules for complex business scenarios
  • Gather and analyze detailed requirements for improvements or changes to the platform, and implement these changes as appropriate
  • Sandbox environment management
  • Identify opportunities to automate processes (using Salesforce tools such as process builder, approval processes, and validation rules)
  • Manage low code data set integrations - those not handled by a Salesforce Developer
  • Identify, install and maintain appropriate apps from the AppExchange for sales, product/pricing, marketing, e-signature, and more
  • Train new users and grow the Salesforce skill set across the organization
Preferred Skills/Experience
  • Strong Salesforce product knowledge and at least 2+ years of Salesforce Administration hands-on experience with [Sales, Service and Marketing Clouds]
  • Salesforce Administrator certification required
  • Salesforce certifications preferred (e.g., Advanced Administrator, Platform App Builder)
  • Bachelor’s/Postgraduate degree, or professional qualification or equivalent experience
  • Payments, Financial Services and/or Digital Products industry experience a plus
  • Experience with DocuSign, Pardot, or CPQ
  • Strong business analyst and project management skills
  • Creative and analytical thinker with strong problem-solving skills
  • Must demonstrate ability to communicate effectively verbally and in writing with all levels of the organization
  • Ability to assess the impact of business requirements on Salesforce platform and larger organization system environment

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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