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Telco Project Manager
Tulsa, Oklahoma  |  Remote
Contract Position
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Applied on November 28, 2021
Job Id #51747 Posted October 28, 2021


Telco PM--Grooms

Requirements:

  • Experience with on net and off net services as well as network order lifecycle
  • Grooms experience to help realize network savings
  • Experience in telco environment is bonus


Job Description

  • Responsible for the effective Outreach and/or implementation of conversion from off-net to on-net services and off-net to off-net services, which encompasses the entire order life cycle and/or grooms process to realize network expense savings.
  • Nature of conversions will vary greatly based on the opportunity type and build capabilities.
  • Will be responsible for working with the impacted customer and also all internal departments to meet the committed delivery date.

Essential Job Duties:

  • Execute large-scale acceptances, conversions, or product migrations.
  • Direct customer contact to obtain required acceptance for order details, schedule milestones and review impacts. Able to interpret technical requirements and appropriately inform customer of service or technical requirement changes.
  • Liaison between departments, managing any associated escalations, primary point of contact for customer, and facilitator of information to sales teams.
  • Provides timely written status updates, sets appropriate jeopardy status, and engages appropriate resources to overcome obstacles which impede order progress.
  • Manages a work queue of Outreach opportunities and/or orders, meets metric performance for all tasks, and completes milestones/order life cycle with accuracy.
  • Reviews and provides feedback for method of procedure and other documents and templates for continuous improvement.
  • Participates and provides feedback and recommendations of new/needed training to peers and management team through OJT, classroom training, and job aides.
  • Other duties as assigned

What we look for in a candidate:

  • Assoc degree or equivalent education and relevant experience. 2-3 years related experience in specific area or equivalent.
  • Must have keen attention to detail.
  • Must be self-directed, understand the requirements and take the initiative to complete tasks or assignments with little or no direction and have excellent organizational skills
  • Excellent interpersonal, verbal, and written communication skills.
  • Demonstrated ability to direct the work of other functional organizations,
  • Strong PC skills in Microsoft Outlook, Word, Excel, and PowerPoint.
  • Team player with a great passion to succeed.
  • Must work effectively under pressure in a fast-paced environment, organizing multiple tasks and projects simultaneously.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

EQUAL OPPORTUNITY EMPLOYMENT SURVEY

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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