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Network Operations Technician
Arlington, Virginia  |  Remote
Contract Position
It appears that you have already applied to this job.
Applied on January 27, 2022
Job Id #51526 Posted October 20, 2021

NOC Tech

  • Working knowledge of Cisco IP addressing, subnets, default gateways, static routes, DHCP, DNS, NAT, PAT, STP, AAA

  • Hands-on routing experience in multi-protocol environment including routing protocols such as RIP, OSPF, EIGRP, and BGP on Cisco Routers.
  • Configure VLAN and static routing

Job Description:

  • Responsible for identifying and resolving customer reported trouble
  • Provide advance technical support to include remote trouble diagnostics and correction
  • Assist with answering customer calls during overflow/outage situations
  • Updates status to customers on an as required basis
  • Escalation of customer and network trouble to ensure timely resolution
  • Actively work with local exchange carriers and company internal Operations Centers to ensure current services are active and restored within the Service Level Agreements
  • Keep the project team updated with daily progress reports on any assigned actions.
  • Using Solarwinds and Web Helpdesk access this position will monitor and isolate layer 2/3 problems on the IP platform, VPN and MPLS Network.
  • Detailed understanding of DS0/1 and 3 circuits: point to point, private line, and Ethernet


  • Knowledge of Firewalls, specifically Juniper SRX and A10
  • Previous experience troubleshooting complex network problems involving power, network hardware, routers, CSU, or carrier services.
  • Experience working on complex translations troubles and/or maintenance assignments related to network switching equipment to resolve trouble tickets.
  • Advanced expertise with IP routing on multiple router platforms
  • Knowledge of TCP/IP, routing protocols, and IP addressing.
  • Experience with advance commands in Cisco, Juniper, Alcatel and or UNIX commands.
  • Excel at working on complex MPLS issues.
  • DNS & e-mail problem expertise
  • Experience with Wireless Access Points and various remote switches/MUXs/VOIP Telephones
  • Advanced layer 1 troubleshooting for DS0, DS1, point to point, private line, and Ethernet circuits
  • Has ability to understand and isolate physical layer problems
  • Experience working with software and hardware tools to remotely identify and diagnose WAN problems.
  • Ability to understand and isolate physical layer problems.
  • Familiarity with VOIP, long distance and international dialing and routing.
  • Ability to identify and resolve customer reported trouble.
  • Takes full ownership and accountability in areas assigned. Takes independent action and rarely requires guidance, often proactively take the lead on technical issues/concerns.

General Work Competencies / Abilities:

  • Strong technical skill level working on complex assignments within the network systems (implementation, acceptance and change management).
  • Ability to resolve complex network problems involving power, network hardware/software, lines, routers, firewalls, modems and terminals.
  • Ability to use software/hardware tools to identify and diagnose network status and problems.
  • Experience conducting installation and maintenance on complex network monitoring equipment.
  • Ability to resolve complex trouble tickets.
  • Apply excellent customer service skills
  • The desire to work in a complex 24x7 call center.
  • Demonstrated proficiency with trouble ticketing application as well as other internal tools
  • The ability to work off hours/on call and during holidays
  • Expertise Mentoring/Training/Coaching team members

Basic Qualifications:

  • Required - Cisco CCNA certifications or equivalent IT technology awareness. Candidate has demonstrated technical helpdesk experience.
  • 5 + year of technical customer call center experience.
  • Associate degree in Engineering, Electronics, Networks or related technical or vocational education or equivalent experience or 7+ years of related work experience.
  • Test knowledge/experience of DS0/DS1 circuits.
  • Knowledge of TCP/IP, routing protocols, and IP addressing.
  • Experience with basic commands in Cisco, Juniper, Alcatel routers and or UNIX commands.
  • Firewall experience, specifically Juniper SRX and A10

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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