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Implementation Specialist
Minneapolis, Minnesota  |  Remote
Contract Position
It appears that you have already applied to this job.
Applied on November 28, 2021
Job Id #51092 Posted October 4, 2021

Job Description:
  • Support the Digital Customer Experience/Voice of Customer with data collection, reporting, implementing SaaS platforms and dashboarding services.
Job Functions
  • Perform technical setup (surveys, text analytics, dashboards) of customer surveys
  • Capture customer survey requirements and deliver surveys that meet approvals
  • Manage timelines and expectations of customer and vendor(s)
  • Conduct ongoing quality testing of surveys and data
Critical Knowledge/Skills/Abilities:
  • Ability to communicate clearly and pleasantly through both written and spoken mode
  • Experience with SaaS (Software as a Service) tools preferred
  • Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
  • Scripting experience with JavaScript
  • Understanding of HTML and CSS
Education/Ideal Experience:
  • Bachelor's degree in related field
  • Exposure to Qualtrics or Content square
  • 1-2 years of relevant experience (web related/FE development or analytics)
*open to candidates right out of college, team has ability to train on aspects of the role the resources may not have experience with yet.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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