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IT Operations Sr I O Engineer
Horsham, Pennsylvania  |  Onsite
Contract Position
It appears that you have already applied to this job.
Applied on November 28, 2021
Job Id #51035 Posted September 30, 2021

Projects the candidate will be working on:

  • The position is required to enhance our IT operations support to meet the digital support needs of the department.
  • This resource will be working closely with business, development and government programs IT teams.
  • Currently we dont have expertise within the team for Adobe Experience Manager (AEM), understanding web applications related issues.
  • This resource is expected to fill in that gap

Team and Team size:

  • Team is mix of SOW workers, contractors and employees supporting digital services applications.
  • These are java web applications mostly running on VMs and some services running in openShift and Kubernetes as well.
  • These apps use oracle as backend database.

Top Responsibilities:

  • Understanding application architecture Be able to understand browser errors, js errors
  • Troubleshoot production issues Be able to use different monitoring tools such as Splunk, Dynatrace etc. to deep dive production issues Identify root cause and champion restoration of production issues
  • Act as an advocate building production relationships between business customers and IT Be able to adapt both written and oral communications to a variety of different audiences

Required Qualifications:

  • 4+ years of experience supporting distributed web applications
  • 4+ years of technical applications support preferably in a hosted services environment
  • 2+ years of experience with UNIX based operating systems
  • Experience with web application development using JavaScript.
  • Strong understanding of REACT and Node.js frameworks.
  • Experience using RESTful APIs and asynchronous JS.
  • Experience with browser-based debugging
  • Strong expertise in HTTPS, JSON, DHTML, JavaScript, XML, SAML, TCPIP, DNS, Firewalls, network diagnostic tools
  • Strong expertise in Splunk and Dynatrace Strong troubleshooting and analysis skills ITIL experience including incident, change and problem management
  • Technical leadership, with a track record of driving shortened issue restoration and problem resolution over time
  • Ability to anticipate and drive change Possess strong technical aptitude, and ability to quickly learn/adopt new processes and technologies
  • Ability to adapt both written and oral communications to a variety of different audiences
  • Ability to work independently and as part of a team to complete assigned tasks
  • Ability to act as an advocate building production relationships between business customers and IT

Preferred Qualifications:

  • Knowledge of healthcare, healthcare payer services, related terminology, and process flows Previous experience with Adobe
  • Experience Manger (AEM) Knowledge of data integration tools
  • Experience with UNIX/Linux and Shell Scripting
  • Experience with cloud technologies
  • Experience with automation tools (Jenkins, Chef, Ansible)
  • Knowledge of GitHub or any other source code control systems
  • Knowledge of ServiceNow, or similar tool
  • Experience with WebSphere
  • Experience with Waterfall and Agile methodology

Working Time:

  • 9 am - 5 pm

Interview Process:

  • a. How many rounds? 2
  • b. Video vs. phone? phone and video
  • c. How technical will the interviews be? This is technical position and will be more technical interview in addition to understanding the communication skills.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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