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Voice / Data Network Consultant
Hartford, Connecticut  |  Onsite
Contract Position
It appears that you have already applied to this job.
Applied on December 3, 2021
Job Id #50717 Posted September 21, 2021

Projects the candidate will be working on:

  • Various Call Routing projects and work requests for the UHC VCC Legacy.
  • Position to provide first level triage of all incoming Incidents, and supported ICM, ICNI, VCCD, PBX and routing services.

Ideal Background:

  • Technical Voice background in Call Center Support.


  • Call Center support with focus on call flow development and routing logic.

Top Requirements:

  • Cisco ICM, Avaya PBX, Call Center support background.

Team and Team size:

  • UHC E&I, C&S

Top Responsibilities:

  • Complete all User Stories and Incidents as assigned Attend all Agile Team ceremonies and Project meetings

Software tools/skills:

  • Avaya ASA and Cisco ICM UIs


  • Familiarity with Enterprise call centers, Experience with Avaya ASA and Cisco ICM interfaces

Working Time:

  • 8am-5pm Monday through Friday

Interview Process:

  • Initial interview will be a 30 minute audio call may be followed by another round or two with other team members.

Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. In compliance in compliance with state laws and regulations related to job posting requirements, the salary range for this role is $15.00 -$115.00 per hour (hourly rates in other locations could differ). This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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