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Web Casting Event Consultant
Minnetonka, Minnesota  |  Remote, Hybrid
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Applied on September 17, 2021
Job Id #50476 Posted September 10, 2021

The Web Casting Event Consultant is responsible for the intake, engagement with the requestor and event management of high visibility, large virtual events that leverage the webcasting and video on demand capabilities. You will work closely with the Capability Manager, Operations and Technical teams to ensure the appropriate capabilities and level of service are provided to address the requirements for specific events. You will manage the event playbook, actively monitor the events while in progress and engage technical teams if issues arise. You will gather ongoing requestor and end user feedback and work with Capability, Technical and Operations teams to improve the experience for future events and to help inform the roadmap.
 
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
 
Primary Responsibilities: 
•    Reviews event requests and translates the details into requirements
•    Partner with and train event owner on selected event platform
•    Works with the Capability Manager, Operations, Support and Technical teams to review the requirements and confirm the capabilities and level of service / support needed for the event
•    Owns the event playbook and coordinates the necessary teams and activities to prepare for the event
•    Monitors events while they are in progress, addresses event organizer questions and issues and engages support and technical teams as needed
•    Gathers, analyzes, and communicates requestor feedback to help improve future events and overall capabilities
•    Partners with the Organizational Change Management Team on communications relevant to event intake and Webcast capabilities
 
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
•    3+ years of experience working with customers to understand their needs and translate into requirements
•    3+ years of experience of project management experience, working on multiple projects concurrently
•    3+ years of experience communicating and interacting with leadership teams
•    Demonstrated ability to manage and prioritize deliverables
•    Proven ability to work in a highly virtual and matrixed environment
 
Preferred Qualifications:
•    Undergraduate degree or higher education
•    Solid knowledge, prior experience with webcasting, video on demand technologies (Kaltura, MS Teams, etc.)
•    Excellent written and verbal communication skills - ability to communicate ideas and analysis in a clear concise fashion to clients, colleagues, and leaders
•    Ability to effectively manage and navigate high stress situations
 

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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