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ServiceNow Solution Architect
Eden Prairie, Minnesota  |  Remote, Onsite
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Applied on September 17, 2021
Job Id #50308 Posted September 2, 2021


Projects the candidate will be working on:

  • Enterprise Work Delivery (EWD) is a work routing and productivity tracking system for UnitedHealth Care Workforce Effectiveness.
  • It is built on ServiceNow Enterprise Work Delivery is a tool for UnitedHealth back office operations to centrally track and route work items that result from claim adjudication, enrollment and billing, provider maintenance, member services, and appeals and grievances.

Team and Team size:

  •  Candidate will provide architecture direction for two - three scrum teams each with 5-7 members.

Top Responsibilities:

  • Define, at an architecture and design level of detail, technical solutions to ideas on our business roadmap aligned with ServiceNow best practices.
  • Lead functional discussions with the product owner and engineering teams (design, build, test teams).
  • The position shares technical leadership for the team with two other architect and ensures that all designs created by the team are aligned to the architecture principles of ServiceNow and should be reusable, reliable, and adaptive.
  • Takes overall ownership for the quality of the technical requirements delivered to our business users on the ServiceNow platform
  • Understand customer requirements, translate to solutions, and communicate to clients
  • Write/estimate Stories, monitor Developers work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated
  • Maintain expert knowledge of the ServiceNow platform and products
  • Perform research into technology partner or other vendor solutions in context of client requirements for integration
  • Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
  • Provide mentorship and guidance to other members of the team

Skills/attributes Required

  • 5-7+ years total IT work experience with BS degree or higher
  • 3+ years working on the ServiceNow platform
  • Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
  • Experience implementing systems using the Agile/Scrum methodology
  • Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing assistance in solving business processes and/or technical problems and relay that in English and not just IT jargon
  • Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder
  • Ownership, accountability, and attention to detail in all work efforts
  • Maturity, professionalism, and judgment; ability to excel with minimum supervision

Skills/attributes Preferred

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)
  • ServiceNow Certified Application Developer (CAD)
  • Knowledge of ITIL, minimum Foundation level, ideally higher.
  • Additional experience in one of the following product lines: CSM, HR, ITBM, ITOM, Performance Analytics, SecOps
  • Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

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