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Project Manager - Creative Operations
Los, Massachusetts  |  Hybrid
Contract Position
It appears that you have already applied to this job.
Applied on August 1, 2021
Job Id #48973 Posted July 12, 2021

Builds and manages high performing creative teams of 15+ people, including:

  • Establishes and maintains smooth workflow for global teams
  • Owns work tracking mechanism and ongoing adherence
  • Owns program level communications for the team
  • Drives estimation, project or capacity planning and staffing
  • Manages scope and change requests
  • Assesses and manages program issues and risks
  • Sets quality and performance standards
  • Maintains effort tracking, dashboards and information systems.
  • Ensures timely generation of financial and utilization reports
  • Coordinates recruitment activities, staffing and hiring teams to meet client needs
  • Responsible for ongoing client satisfaction.
  • Provides day-to-day responsiveness for the client.
  • Manages peer-level client relationships (expectations, communications, negotiations, escalation, feedback, etc.).
  • Develops relationships with and ensures the appropriate participation of key client stakeholders and client executives.
  • Ensures a positive, collaborative work environment for the team
  • Provides purpose, direction and motivation to team. Clarifies and communicates project objectives and success criteria.
  • Clarifies roles and responsibilities to team members
  • Mentors and coaches team members
  • Resolves any inter-personal conflicts and ensures collaboration
  • ctively brings best practices and applies lessons learned from prior experience and drives continuous improvements


Your Skills & Experience:

  • 8years Creative operations management experience in successfully delivering creative services for marketing organizations prior consulting or agency experience required
  • Experience managing Creative teams for high volume production as well as UX/UI design
  • Led global teams of 15+ people in dynamic, fast-paced environments
  • Accountability for budget of $3M and higher, preferably in retainer model, with experience in utilization and financial reporting

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.

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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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