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IT R&D Systems Support Analyst
Saint Paul, Minnesota  |  Onsite
Contract Position
It appears that you have already applied to this job.
Applied on August 1, 2021
Job Id #48924 Posted July 9, 2021


  • This position will be mainly a traditional Level 2/3 information technology software support role, working with the internal senior level functional experts on the team.
  • This position will be working alongside team members who are experts in the software and business systems used by R&D.
  • The R&D Applications team supports over 80 different client software packages, business applications and computing platforms; which R&D business groups use to create, analyze and test throughout the product development Lifecycle.

Responsibilities Include:

  • 75% Time
    • Manage and maintain the R&D Solutions Remedy queue consisting of Work Orders and Incident Tickets
    • Utilize Bomgar, Microsoft Remote Desktop, and SCCM Remote Desktop to manage test equipment, kiosks, end user installations and troubleshoot end user issues
    • Utilize SCCM to assign software packages to test and end user systems
  • 25% Time
    • Manually track and produce weekly and monthly Remedy reports via Excel
    • Create and maintain Knowledge Base Articles for the Service Desk
    • Manage remote test lab and stand-alone test systems for internal technical testing and user acceptance testing
    • Manage application desktop kiosk systems
    • Create and maintain application installation documentation
    • Work with the Client Engineering Packaging team to package high usage application for automated deployment and test accordingly
    • AdHoc SCCM reporting queries and custom information
    • Create, manage and maintain application distribution groups
    • Manage and maintain team Tips and Tricks document
    • Organize documentation in team OneNote / SharePoint site
    • Participation on project initiatives where applicable
    • Work with functional experts on the business and IT teams
    • Act as liaison with vendor partners for setup and support
    • Participation in weekly team and work direction meetings
    • Status updates

Required Skills:

  • Excellent customer service
  • Strong documentation skills
  • Skilled in listening and patience
  • Organization and tracking skills
  • Strong written and oral communication
  • Good decision making

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.

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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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