– Strongly serving and supporting the Product Manager and Development Team in their quest to do everything possible to delight customers
– Providing all support to the team using a servant leadership style and leading by example. This person should personify Scrum and Agile.
– Guiding and Coaching the Scrum Team and organization on how to use Agile/Scrum practices and values to delight customers
– Guiding and Coaching both the Scrum Team and the Development team on how to get the most out of self-organization
– Guiding and Coaching both the Scrum Team and the Development team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks
– Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization
– Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.
– Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving.
– Facilitating getting the work done without coercion, assigning, or dictating the work.
– Facilitating discussion, decision making, and conflict resolution
– Assisting with internal and external communication, improving transparency, and radiating information
– Supporting and educating the Product Owner, especially with respect to refining and managing the product backlog.
- Supporting the scaling of Scrum and Agile across many teams and product families
– Minimum First level Scrum Master certification (CSM)
– Experience playing the Scrum Master role for at least three years for a Scrum Team
– Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
– Knowledge of numerous well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: numerous Burndown techniques, numerous Retrospective formats, handling bugs, etc)
– The ability to distinguish between what “is Scrum” what is “not Scrum”
– Second or Third level Scrum Master certification (A-CSM, CSP- SM, CTC)
– Experience playing the Scrum Master role for at least four years for a Scrum team.
– Experience being on multiple Scrum teams in a variety of different contexts (different team sizes, different organizations, different cultures, co-located vs. distributed, etc)
– Knowledge of other approaches discussed in the Agile space: XP, Kanban, Nexus, LeSS, SAFe, Crystal, FDD, etc
– Knowledge and/or experience with widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games
– Applicable knowledge of the technologies used by the team
– Experience applying a wide variety of well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: numerous Burndown techniques, numerous Retrospective formats, handling bugs,etc)