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Senior Tech Support Analyst
San Antonio, Texas  |  Remote, Hybrid, Onsite
Contract Position
It appears that you have already applied to this job.
Applied on June 21, 2021
Job Id #48133 Posted June 4, 2021


Description:

  • As a Senior Tech Support Analyst, you would work as a part of a dynamic team involved with hardware instillation, and issue resolution to internal and external customers, which may include users of all types and skill levels.

Projects the candidate will be working on:

  • Will support an upcoming Office365 rollout with probable additional work in general, level 2 Desktop Support.

Experience:

  • Excellent verbal skills and customer service background
  • Well-written, error-free resume

Top Requirements:

  • Excellent verbal skills and customer service background
  • 2+ years of level 2-3 Desktop Support experience with Windows 7, Windows 10, MS Office, remote support applications
  • 2+ years of strong customer service experience in a technical setting

REQUIREMENTS:

  • 2+ years of level 2-3 Desktop Support experience with Windows 7, Windows 10, MS Office, remote support applications
  • 2+ years of strong customer service experience in a technical setting
  • 2+ years of direct Technology Support experience
  • Ability to travel approximately 25% of the time within the city to provide IT desktop support to assigned sites and clinics
  • Excellent verbal skills and customer service background
  • Must be able to document troubleshooting steps and resolutions within ticketing system
  • Must be able to lift up to 50 pounds of computers or other IT equipment

Assets:

  • Office365 experience
  • Technical Degree or related Bachelors
  • Experience working with Windows 10
  • Experience working using ServiceNow

Primary Responsibilities:

  • Support O365 rollout
  • Image and deploy hardware/software for new hires and acquisitions.
  • Recover and re-image existing hardware for redeployment.
  • Follow all escalation procedures according to service level agreement
  • Use remote control tool to assist end users when needed
  • Provide an accurate record of each call in incident management tracking tool
  • Anticipate customer needs and proactively identifies solutions
  • Plan, prioritize, organize and complete work to meet established objectives
  • Hours should be standard 40 per week/8-5
  • Interviews will be by phone

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

Upload Your Resume

We accept .DOC, .DOCX, .PDF up to 10 MB.

We do not accept scanned documents, images, or resumes containing images and/or icons.

Password must contain:
  • minimum 10 characters

  • 1 uppercase letter

  • 1 lowercase letter

  • 1 numeric character

  • 1 special character (such as !, %, @, #)

  • Passwords match

EQUAL OPPORTUNITY EMPLOYMENT SURVEY

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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