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Sr Tech Support Analyst
Eden Prairie, Minnesota  |  Onsite
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Applied on June 19, 2021
Job Id #47896 Posted May 25, 2021


  • This Production Support role will support cloud based java application called Cirrus.
  • Cirrus is a sophisticated claim adjudication application that will revolutionize the health care industry by increasing flexibility, configurability and reliability while decreasing operational costs.

Team and Team size:

  • U.S. team consists of 1 manager, 2 Systems Analysts, 6 developers)

Role responsibilities:

  • • Responsible for triaging and debugging incidents related to software functionality issues: provide solution or workaround and initial RCA report to developers in the software delivery domains.
  • • Access data from Monitoring, Error Logs, Queues, and Databases to analyze an Incident
  • • Triage issues based on knowledge of applications and it’s infrastructure, and by using Play Books
  • • Re-assign Incidents based on triage knowledge required
  • • Communicate with Business and DEV teams as required for Triage and Root Cause Analysis
  • • Suggest Improvements in Architecture, Design and Implementation of the applications to increase stability
  • • Ensure OPS SLAs are not being broken
  • • Provide SME Triage and Root Cause Analysis in War Rooms
  • • Willing to rotate across different domains and get cross trained to become an application expert.
  • • Learn about other domains and teach team members on domain knowledge and incident analysis.

"Required Qualifications:

  • • 4+ years overall IT experience as a support analyst, developer, quality analyst, systems analyst
  • • 2+ years working experience with Java in a production support, test or development role.
  • • Experience in working with one or more main stream programming languages such as Python, Java
  • • 1+ years of SQL development experience
  • • End user experience with Incident or Problem Management Systems (ServiceNow preferred) and/or 2+ years Production Support experience

Preferred Qualifications:

  • • Jenkins, Codehub, Git, Artifactory, MySQL, RabbitMQ application/systems experience as a developer, tester or analyst
  • • Experience in building software applications using Agile methodologies.

Working Time:

  • 8 – 4:30 PM Central

Interview Process:

  • a. How many rounds? - 2 (1 with me, 1 with the team)
  • b. Video vs. phone? – Phone
  • c. How technical will the interviews be? – The team will ask fairly technical questions to gauge experience working in IT software support

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.

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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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