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Genesys Routing Engineer
Basking Ridge, New Jersey  |  Remote
Contract Position
It appears that you have already applied to this job.
Applied on July 25, 2021
Job Id #47847 Posted June 14, 2021


  • Voice or Digital WWE Desktop - Developer

Ideal Background:

  • The ideal candidate will be results-driven, self-motivated and a strong full stack developer with a deep understanding of the C#, .Net framework , JavaScript and Java programming language, HTML, CSS and ReST Web services.
  • The position will require a thorough understanding of modern software development techniques and working in an agile team.
  • The candidate must show the capacity to work in an enterprise software development environment, use source control tools effectively, coordinate with quality assurance, installation, documentation, localization and project management.
  • To be effective the candidate must be self-motivated, work well in a team and independently and be a good communicator.
  • CTI Developer background would work very well.


  • Working knowledge of Genesys suite, PSDK and WWE customization. 3-5 years experience needed
  • High degree of expertise in C#, .Net framework, JavaScript, HTML5, CSS3, AngularJS. 3-5 years experience needed

Technical Skills:

  • Should have executed the complete SDLC on projects using Microsoft .Net Framework 3.5, 4.0 or Higher.
  • Should have server side experience on, C#, MVC, Web API and SQL server.
  • Should have experience on client technologies: HTML, XML, AJAX, JavaScript, jQuery & Angular JS
  • Experience on using third party APIs (.Net, JavaScript)
  • Should be able to execute Unit Testing (Plan, Prepare & Execute).
  • Should have used any of the CI/CD tools like GitHub
  • Should have experience administering in IIS 7.5/8.0
  • Experience in Contact Center domain (Genesys, Avaya or Cisco) is desirable.

Minimum Requirements:

  • 3+ years of experience in a development role
  • Bachelor’s degree in Computer Science or Engineering or related work experience
  • Working knowledge of Genesys suite, PSDK and WWE customization
  • Solid concepts in Data Structures, Algorithms and Software Design
  • Excellent analytical, critical thinking, and reasoning
  • High degree of expertise in C#, .Net framework, JavaScript, HTML5, CSS3, AngularJS
  • High degree of experience with Java programming language
  • Excellent English communication skills

Top Responsibilities:

  • Design and implement quality web based software products
  • Multitask in order to support existing products and make progress on new products.
  • Communicate well in order to gather requirements, build consensus and report progress to others Work on a team employing agile strategies in order to meet delivery dates and other goals
  • Ability to be thorough and detailed oriented in looking at all aspects of the solution including: localization, licensing, scalability, memory management, bandwidth, latency, automated testing, security and compliance
  • Must be committed to continuous learning, experimenting and applying cutting edge techniques, technologies, and software paradigms
  • A demonstrated ability to generate great software design and great code, very quickly, with relatively few bugs
  • A very fast learner with experience across several programming languages and technologies, with the ability to quickly become an expert on new technologies and approaches
  • Willing two work in late night Shifts


  • Development experience using Genesys Suite of technologies with specialization in Genesys Framework is a must. ( Genesys CTI, Genesys SIP, Genesys Composer, ORS (Orchestration Server), Genesys OCS, Genesys Workspace, Genesys Eservices.)
  • Design and Develop Routing Applications for Voice and Multi-Channel using Composer / IRD, SCXML is a must and VXML will be of added advantage. Proficient in tools like CCpulse , GAX (Genesys Administrator Extension), GA(Genesys Administrator) & Kazimir will be considered a plus.
  • Database knowledge pertaining to SQL and Cassandra will be considered a plus.
  • Having a strong knowledge in SSDLC. CICD experience with Jenkins and GitHub.
  • Experience with basic Java development is a plus.

Software tools/skills:

  • Routing Development experience using Genesys Suite of technologies with specialization in Genesys CTI, Genesys SIP, Genesys Composer, ORS (Orchestration Server), Genesys Rules Engine, GRAT, Genesys OCS, Genesys Workspace.
  • Design and Develop Routing Applications for Voice using Composer and Configure Business logic using Genesys Rules Authoring Tool. SCXML is a must and VXML will be of added advantage.
  • Expert in UI like Composer, GRAT (Genesys Rules Authoring Tool), GAX (Genesys Administrator Extension), GA (Genesys Administrator) & Splunk will be considered a plus.
  • CICD pipeline experience with Jenkins and GitHub is required.
  • Experience in Java/Ecma Script and Java development experience is a plus.
  • 5+ years of Routing Development Experience in Genesys Contact Center Solutions (Voice, IVR and Multi-channel is plus)
  • 5+ years of Experience in developing Routing workflows using Composer and building business logic using Genesys Rules Authoring Tool.
  • Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS
  • Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components
  • Ability to architect routing design and development for new solutions that will be implemented for the customer
  • Experience in troubleshooting routing issues in production on call
  • Genesys certification in Routing is preferred.
  • Experience in Agile with good collaborative skills.
  • Good in communication and Self-motivated.

Working Time:

  • Must be able to work in Second Shift (3:30 PM - 01:00 AM IST)

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.

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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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