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Genesys Routing Engineer
Hartford, Connecticut  |  Remote
Contract Position
It appears that you have already applied to this job.
Applied on September 20, 2021
Job Id #47675 Posted September 14, 2021

Projects the candidate will be working on:

  • Project Evolve: Initiative to provide platform resilience and stability to OMNI Channel.

Ideal Background:

  • Candidate must have experience in Contact center technology especially in Genesys platform and it is Ideal if he is from health care domain, but it is not mandatory.


  • At least 7-10 years’ experience in contact center routing.

Top Requirements:

  • 1) Genesys Routing 2) Genesys Composer 3) Genesys Rules.

Team and Team size:

  • 1 Scrum Master, 1 Team lead, 4 Developers, 2 QA.


  • Development experience using Genesys Suite of technologies with specialization in Genesys
  • Framework is a must. ( Genesys CTI, Genesys SIP, Genesys Composer, ORS (Orchestration Server),
  • Genesys OCS, Genesys Workspace, Genesys Eservices.) Design and Develop Routing Applications for Voice and Multi-Channel using Composer / IRD, SCXML is a must and VXML will be of added advantage. Proficient in tools like CCpulse , GAX (Genesys Administrator Extension), GA(Genesys
  • Administrator) & Kazimir will be considered a plus. Database knowledge pertaining to SQL and Cassandra will be considered a plus. Having a strong knowledge in SSDLC. CICD experience with Jenkins and GitHub. Experience with basic Java development is a plus.


  • Routing Development experience using Genesys Suite of technologies with specialization in Genesys CTI, Genesys SIP, Genesys Composer, ORS (Orchestration Server), Genesys Rules Engine, GRAT, Genesys OCS, Genesys Workspace.
  • Design and Develop Routing Applications for Voice using Composer and Configure Business logic using Genesys Rules Authoring Tool. SCXML is a must and VXML will be of added advantage.
  • Expert in UI like Composer, GRAT (Genesys Rules Authoring Tool), GAX (Genesys Administrator Extension), GA (Genesys Administrator) & Splunk will be considered a plus.
  • CICD pipeline experience with Jenkins and GitHub is required.
  • Experience in Java/Ecma Script and Java development experience is a plus.
  • 5+ years of Routing Development Experience in Genesys Contact Center Solutions (Voice, IVR and Multi-channel is plus)
  • 5+ years of Experience in developing Routing workflows using Composer and building business logic using Genesys Rules Authoring Tool.
  • Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS
  • Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components
  • Ability to architect routing design and development for new solutions that will be implemented for the customer
  • Experience in troubleshooting routing issues in production on call
  • Genesys certification in Routing is preferred.
  • Experience in Agile with good collaborative skills.
  • Good in communication and Self-motivated.

Interview Process:

  • a. How many rounds? 1 -2 rounds
  • b. Video vs. phone? Video
  • c. How technical will the interviews be? 70% Technical and 30% process

Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. In compliance in compliance with state laws and regulations related to job posting requirements, the salary range for this role is $15.00 -$115.00 per hour (hourly rates in other locations could differ). This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.

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