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Service Delivery Analyst
El Segundo, California
Contract to Hire Position
It appears that you have already applied to this job.
Applied on April 16, 2021
Job Id #45773 Posted February 18, 2021

Projects the candidate will be working on:

  • Window Server 2008 Upgrade, Security related projects, RDC operational activities. Projects and Operational Duties in:
  • 1. Server 2008 Upgrade – Upgrade 1K + plus servers to Server 2016
    • a. Requirement gathering
    • b. Facilitation
    • c. Application upgrades where applicable
  • 2. Information Security Initiatives
    • a. Several projects to address vulnerabilities within the environment
    • b. Requirements
    • c. Facilitation
  • 3. Operational Duties (All regions mentioned above – clinics and business offices ~15K users)
    • a. Daily operations and business escalations
    • b. Regional Data Center operations support
    • i. Onboarding and supporting new clients


  • Proven task and results driven individual, presence and communication/presentation skills.

Top Requirements:

  • 1. Task and Results Oriented.
  • 2. Liase between IT, Business and PMO for all required duties.
  • 3. Anticipate and aggressively remove obstacles that slow down a project.

Team and Team size:

  • Part of a team
  • Team of 5 full time service delivery managers.

Top Responsibilities:

  • 1. Work alongisde PMO, business and IT Stakeholders to translate use cases and problems into IT recommendations and requirements
  • 2. Develop and foster relationships with IT and business partners
  • 3. Liase between IT SME, business and PMO to ensure consistent communication and quality of service
  • 4. Work closely with PMO and service delivery managers on all assigned projects
  • 5. Facilitate and support meetings as needed by the project
  • 6. Anticipate and aggressively remove obstacles that slow down the delivery of the project
  • 7. Take independent action by actively seeking information to understand project deliverables, roadblocks, problems, expectations and needs
  • 8. Be task and results oriented

Software tools/skills:

  • Microsoft O365, Presentation and Collaboration, Business and Technical Analytical skills.


  • Excellent analytical and communication skills.

Nice to have:

  • Expert understanding of servers and network.

Interview Process:

  • a. How many rounds? 2 rounds
  • b. Video vs. phone? Phone first, video second
  • c. How technical will the interviews be? Combination of business and tech – looking for fit, presence, analytical and communication skills

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.

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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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