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Accessibility Operations Manager
Minneapolis, Minnesota
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Applied on April 13, 2021
Job Id #45701 Posted February 12, 2021


Description:

  • The Accessibility Center of Excellence seeks energetic, motivated and resourceful individuals to join our growing team.
  • The Accessibility Center of Excellence serves the Group enterprise, providing guidance, training and talent to product teams as they build solutions that ensure everyone can access and use and products.
  • This role will challenge your ability to adapt in a fast changing environment.
  • As accessibility operations manager, you will be responsible for driving practice objectives of the Accessibility Center of Excellence aimed at helping teams incorporate accessibility early in the product development lifecycle.
  • Your subject matter expertise from scope definition, risk identification, project methodology, resource allocation and facilitation will help product teams meet specific accessibility requirements.
  • You’ll also make presentations to management on project updates and expected results, helping to drive integration and maturity of accessibility practices across the organization.
  • To be successful, you must show empathy towards people with disabilities, have a passion for helping to make products better for everyone, have a curious, inquisitive mind and self-awareness with an interest in continuing to improve your people and technical skills.

Projects the candidate will be working on:

  • We are standing up a new Digital Accessibility Program (ODAP) to complete annual assessments for existing properties.
  • The Accessibility Center of Excellence provides accessibility expertise to teams across .
  • Additionally the Accessibility Center of Excellence has comprehensive learning, standards and tooling programs.
  • Not only do shared resources need to be coordinated across these initiatives, but the initiatives themselves need to deliver measurable results in a timely manner, often to deadlines imposed by clients

Experience:

  • Familiarity with digital accessibility or user experience, and managing multiple projects with shared resources

Top Requirements:

  • 5+ years working in a fast-paced and highly collaborative technical environment collaboratively and productively with both diverse teams and independently.
  • Self-motivated with a desire to improve products for people with disabilities.
  • General awareness of disabilities that impact a person’s ability to interact with digital content
  • Strong soft skills and experience working with teams who may not have any understanding of inclusive design or accessibility.

Team and Team size:

  • Accessibility Center of Excellence 37 team members.

Responsibilities:

  • Establish and coordinate projects that will meet objectives for the practice.
  • Define and manage schedule, budget, and resources as well as tracking and reporting against plan.
  • Collect, analyze and maintain financial forecast information (e.g. labor, hardware, software), using input from applicable sources.
  • Work with stakeholders to establish/apply quality objectives, criteria, standards and levels using appropriate quality management methods.
  • Identify and forecast variances and trends throughout the project lifecycle to ensure that project schedules and resource requirements are met.
  • Develop, communicate and implement program, project risk and issue management plans and strategies (e.g. mitigation, avoidance, transfer, acceptance).
  • Demonstrate knowledge of operations, goals, and policies and procedures of internal business partners in order to provide effective support to internal and/or external customers
  • Maintain strong relationships with stakeholders in an environment requiring flexibility, agility and the ability to adapt to change.
  • Seek feedback from customers to determine success of overall project management and implementation.
  • Ensure performance is tracked accurately utilizing internal tools and processes (e.g., dashboards; scorecards; reports).
  • Review consolidated operational performance reports in order to determine overall effectiveness, make necessary changes, and identify opportunities for new programs or program consolidation or expansion.

Qualifications:

  • Undergraduate degree or equivalent work experience
  • Self-motivated with a desire to improve products for people with disabilities
  • General awareness of disabilities that impact a persons ability to interact with digital content
  • 5+ years working in a fast-paced and highly collaborative technical environment collaboratively and productively with both diverse teams and independently.
  • 3+ years of project management experience using data and information to make business decisions
  • 3+ years of experience with strategic planning, risk management, and change management
  • General knowledge of HTML, CSS, and proficiency with Microsoft Office and MS Project.
  • Familiarity with Agile development methodology
  • General knowledge of Web Accessibility Initiative (WAI) guidelines and specifications and Intermediate to advanced working knowledge of WCAG
  • Ability to work simultaneously on multiple projects and help manage project resources
  • Comfortable with the development of reports and presenting to management
  • Ability to work collaboratively and productively both with diverse teams and independently
  • Strong soft skills and experience working with teams who may not have any understanding of inclusive design or accessibility
  • Strong organizational and multi-tasking skills
  • Willingness to learn and take direction from others

Preferred qualifications:

  • Ability to manage to timelines and escalate issues as appropriate
  • Exceptional communication skills, both written and verbal
  • General understanding of digital accessibility
  • Excellent organization and comprehension capabilities

Interview Process:

  • 2 rounds of interviews, prescreen and group virtually using MSTeams meeting

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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