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Retention Marketer - Email
Houston , Texas
Contract To Hire Position
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Applied on January 25, 2021
Job Id #44921 Posted January 6, 2021

Job Description

We are looking for a Retention Marketer to increase our repeat customer rate. We need someone who will execute email strategy, and more.

We are looking for someone who has an understanding of API and how tools integrate with each other: Shopify, Shopify Apps. HTML is a big bonus if you have it!

Klaviyo is our marketing platform. Experience with Klaviyo not required but a big plus.  

Experience with SMS and Loyalty would be great. 

Experience with customer or consumer insight is ideal.

We'd like you to bring new ideas to the table, target new audiences, and audit existing flows.
 

Primary Responsibilities

  • Create, optimize, and evolve retention strategies to keep clients.
  • Work closely with various business units to develop objectives.
  • Identify areas of customer improvement.
  • Evaluate the customer service experience.
  • Distribute surveys and questionnaires to determine customer satisfaction.
  • Evaluate quality assurance programs.
  • Develop an understanding of what is needed to create a great client experience.
  • Create new or develop existing retention campaigns and programs.
  • Influence and improve results.
  • Work with cross-functional teams to lead the creation and preparation of new email campaigns for execution including campaign strategy, offer development, business case creation and approval, communication brief development, and client targeting.
  • Evaluate program results and optimize as needed.
  • Lead adhoc projects and initiatives that bring about change or improve the business.
  • Prepare and present presentations to various audiences to influence the loyalty and retention program.
  • Identify sales opportunities while servicing customers.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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