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Solutions Desk Specialist 1
Lafayette, Colorado
Contract To Hire Position
It appears that you have already applied to this job.
Applied on March 7, 2021
Job Id #44890 Posted February 12, 2021


Solutions Desk Specialist I 

What You'll Do

  • Respond to customer requests for assistance with computer software/hardware. 
  • Respond to user account and password resets. 
  • Provide troubleshooting for software, installation of software. 
  • Troubleshoot networking issues – LAN and Wireless. 
  • Troubleshoot remote access – VDI, VPN, Remote Desktop.
  • Work on in a rotating shift with others for phone and ticket coverage. 
  • Maintain a regular and predictable work schedule. 
  • Establish and maintain effective working relationships within the department, the SBU/SSU and the Company. Interact appropriately with others in order to maintain a positive and productive work environment. 
  • Perform other duties as necessary. 

What You'll Need 

  • High School diploma or equivalent plus 4 years or more related experience or a related 2-year technical degree and 2 years or more related experience. 
  • Each higher-level related degree, i.e., Bachelor’s or Master’s, may substitute for two years of related experience. Degree must be from a university, college, or school which is accredited by an agency recognized by the US Secretary of Education, US Department of Education. 
  • Good customer service skills. 
  • Good communication skills. 
  • Intermediate to advanced knowledge of PC software and networking: classes and/or experience. 
  • Strong understanding of Windows 7 and 10 desktop operating systems. 
  • Advanced understanding of Microsoft Office 365 Pro Plus suite. 
  • Ability to support Apple iPhones.
  • Experience with ServiceNow or other trouble ticketing tools.
  • Ability to prioritize, organize and coordinate simultaneous tasks/projects. 

A current DoD clearance and/or SCI access with Polygraph is not required to be eligible for this position, however applicant must be willing and eligible for submission within 60-90 days after an offer is accepted and must be able to maintain the applicable clearance/access.  By applying to this position, you are agreeing to complete a National Security Clearance Pre-Screen Questionnaire to evaluate your general ability to obtain the required security clearance or government customer access associated with this position.   

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

Upload Your Resume

We accept .DOC, .DOCX, .PDF up to 10 MB.

We do not accept scanned documents, images, or resumes containing images and/or icons.

Password must contain:
  • minimum 10 characters

  • 1 uppercase letter

  • 1 lowercase letter

  • 1 numeric character

  • 1 special character (such as !, %, @, #)

  • Passwords match

EQUAL OPPORTUNITY EMPLOYMENT SURVEY

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such am impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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