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Business Systems Analyst
St Paul, Minnesota
Contract Position
It appears that you have already applied to this job.
Applied on January 21, 2021
Job Id #44822 Posted January 13, 2021

Description Summary:

  • Accountable for providing advanced level or specialized subject matter expertise on multiple IT processes as well as related roles/responsibilities and supporting technologies. 
  • Collaborates with IT management and staff, technology vendors, and stakeholders to establish strategic process direction and to enable process execution with emphasis on continued efficiency, effectiveness, integration, compliance and quality. 
  • May function in a lead role.


  • Understand business and IT requirements and apply those requirements to a configuration management plan.
  • Develop and implement effective configuration management processes.
  • Maintain documentations of build processes for future reference purposes.
  • Communicate system configuration status to management and client on regular basis.
  • Maintain and enforce configuration management policies and procedures.
  • Develop best practices to improve integrity and quality of configuration processes.
  • Evaluate existing configuration management processes and recommend improvements.
  • Provide support in system design, development, testing and implementation activities.
  • Assist in configuration audits and communicate audit recommendations to Managers.
  • Oversee system configurations and migrations in multiple environments.
  • Work closely with development, QA and support teams to complete configurations tasks within deadlines.
  • Analyze and troubleshoot configuration problems in a timely manner.
  • Review and implement configuration changes according to business requirements.
  • Attend customer meetings, kick-off meetings, configuration meetings, and production meetings as needed.
  • Assist in preparation of system requirements, design documents and test strategies.


  • 5 years configuration experience
  • Advanced level process mapping skills including the ability to assess internal and external practices anticipate future requirements and research and analyze emerging technologies.
  • Advanced level process improvement experience.
  • Advanced knowledge of continuous quality improvement methods and processes.
  • Advanced level knowledge of technical, business, and industry.
  • Very strong oral and written communication and presentation skills.
  • Advanced or specialized understanding of the standards and deliverables to ensure integrity of the systems engineering process.
  • Highly skilled at influencing and motivating individuals and teams.
  • Highly skilled at project management including the ability to lead, facilitate, plan and organize initiatives.
  • Advanced level understanding of ITIL and Lean/Six Sigma tools and methodologies.
  • Proficient in the use of PowerPoint, Word, Excel, Visio, and MS Project.
  • Advanced level experience with enterprise-class ITSM tools.

Preferred Requirements:

  • Demonstrates a collaborate approach by seeking varying perspectives in order to achieve desired outcomes.
  • Demonstrates resilience under pressure and maintains focus. Quickly adapts to changing environments
  • Stay apprised of and understand changes to industry best practices and upcoming software changes
  • Knowledge of Common Services Data Model 2.0
  • Knowledge of Service Now Discovery-CV1

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.

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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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