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IT Delivery Manager
Minneapolis, Minnesota
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Applied on January 26, 2021
Job Id #44736 Posted December 11, 2020

IT team is looking for a IT Delivery Manager to lead the solution delivery for various agile teams. You should have the knowledge that comes from a certification and a track record of successfully applying that knowledge to cultivate world-class teams. Your passion for Agile principles and Scrum is infectious and inspires the teams to engage, inspect, adapt, and continuously improve. You are highly organized with positive energy that fosters a great team dynamic and the strong interactions that define a winning team. You don’t need to know the engineering details, but you do have strong communication skills and a great respect for the engineering craft.

Primary Responsibilities:
  • Put the Agile Manifesto and Scrum Values into action while driving these forward throughout the organization
  • Facilitate effective sprints and scrum ceremonies, including stand-ups and retrospectives
  • Mentor, coach, and train team members and leaders on Agile Principles and Scrum values  
  • Ensure team alignment and follow through on sprint commitments
  • Advocate for continuous process improvement to deliver results with predictability while cultivating innovation, accountability, adaptability, and collaboration.
  • Coach the team and organization to help identify impediments and remove them
  • Cultivate a highly engaged team by building trust, empowering team members, and recognizing notable achievements

Key Performance Indicators:
  • Scrum team maturity based on the teams ability to deliver on commitments, adhere to the organizational framework, and continuously improve
  • Team is able to instill a cross-functional approach to develop and solve complex problems
  • Stakeholders are satisfied with team deliverables and sprint outcomes
  • Positive team member & product owner feedback

Position Requirements:
  • Bachelor’s degree
  • Certified Scrum Master Certification (Scrum Alliance CSM)
  • 2+ Years as a dedicated Scrum Master
  • If have managed multiple teams as a Scrum Master, this is a plus
  • Experience using agile tooling (ie. Jira, Service Now ect.)
  • Understanding of agile methodologies & values

Knowledge, Skills & Abilities:
  • Experience with using agile delivery tools such as ServiceNow to manage work items.
  • Demonstrates application of Root Cause Analysis and systems thinking to solve problems and the ability to resolve conflicts neutrally with effective mediation skills (Active listening, verification techniques, empathy and Socratic methods)
  • Communicates clearly and transparently, delivering relevant, facts-based messages to all team members and stakeholders
  • Proven ability to influence others without direct authority
  • Proven ability to follow through on issues to resolution
  • Leads others through change effectively
  • Establishes operating mechanisms for effective collaboration among remote and local team members and stakeholders
  • Maintains neutrality in team decision making process and facilitates to assure all team members have weighed in before decisions are finalized and acted upon
  • Fosters engagement and close cooperation across all team members encouraging cross-training and team support
  • Builds a trusting and safe environment where problems may be raised without fear

Working Conditions:
  • Standard office environment


Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.

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