*upon offer, candidates must complete a background check*
The Content Specialist/Strategist works with Experience Strategy leads and UX team members to identify and meet the content demands for various projects.
The UX Content Strategist applies and updates existing content strategies to accommodate new product
ESSENTIAL FUNCTIONS:
1. Writes, edits and implements content based on the content strategy, including voice and tone, and customer / business-centric site goal.
2. Reviews content with peers and senior content strategists to ensure they accurately represent the company's content strategies
3. Formally observes user interviews and usability sessions
4. Analyze and understand end-to-end customer experiences to ensure that all content is consistent in voice/tone/construction and technically correct
5. Assist in gathering requirements and assessing content needs of a given project
6. Update content logs, copy documents, CMS and other documentation systems
7. Provide strategic content recommendations and writing/editing support for UX teams, product managers, business lines, and other content stakeholders
8. Drives, advocates and embodies a customer-centric perspective within and outside the UX Design organization, resulting in consistently simple and innovatively enriching experiences for our customers
9. Applies and updates existing content strategies to accommodate new products and campaigns
10. Validates that content is correctly and accurate implemented across all platforms
SPECIFICATIONS:
Understands basic principles of content strategy and information architecture
Passionate about punctuation and grammar
Experience with user-centered design from concept to delivery
Experience working in a cross-channel environment, including desktop/laptop, mobile, devices and brick-and-mortar locations
Knowledge of content strategy and UX best practices
Great problem-solver A strong portfolio demonstrating past work experience and deliverables
Understands content creation, content inventories and audits, content mapping and modeling, voice and tone guidelines, and governance documentation
Experience with data-collection and analysis
Able to manage ambiguity, working autonomously and multi-tasking in a fast-paced environment
Experience meeting ambitious deadlines and delivering high-quality work on schedule, including quickly turning around plans and reports
Skilled in communication, presentation, interpersonal and analytical skills
Good grasp of quantitative data analysis
Skills
Enterprise CMS content authoring experience a must; AEM/CQ5 experience a plus
Attention to detail; experience creating content for highly regulated industries a plus
Proven ability to create and execute website content plans; migration experience a plus
Solid problem-solving skills; ability to work independently and adapt to changing project needs
Bachelors in a related field of study or 5 years of relevant professional experience
Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.
In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.
All applicants applying must be legally authorized to work in the country of employment.
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