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Sr Network Analyst
Mounds View, Minnesota
Contract Position
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Applied on January 21, 2021
Job Id #44109 Posted October 29, 2020


POSITION RESPONSIBILITIES:

  • Remote Location.
  • Support network communications and solutions.
  • Monitor the Company's  Global Network infrastructure (WAN, LAN, Remote Access, VPN, and Firewall) using a toolkit developed by Company.
  • Detect and respond to all infrastructure alerts, resolve within the network operations center if possible and escalate to the next level if resolution is not possible.
  • Use Network Management tools to determine the nature of the network outage and follow the on-line procedures to the resolve problem.
  • Remotely troubleshoot and isolate failed equipment, connections, facility issues and other components of network hardware.
  • Act as a liaison between customers and third-party organizations, such as telecom providers, internal business units, and hardware vendors.
  • Accept the approved changes from the Network Support Analysts and technicians and execute on those planned changes during your assigned shift.
  • Answer telephone calls from users with data communications problems, such as failure of data to be transmitted from one location to another location.
  • Track and update service requests using a trouble-ticketing system. Update documentation to accurately record new equipment installs, new sites, and changes to network configurations.
  • Update on-line procedures as needed and as directed by the Lead Network Operators and the Network Support Analysts.
  • Use Company's IP address management tools for supporting DHCP, including troubleshooting, reporting, making additions or changes, and maintaining documentation.
  • Assist the Network Engineers in remotely isolating and troubleshooting data communication failures on the LAN.
  • Develop new Standard Operating Procedures (SOP) and modify existing ones and incorporate into the NOC standard operating procedures.
  • Provide technical solutions to a wide range of difficult problems.
  • Solutions are imaginative, thorough, and practicable, and consistent with organization objectives.
  • Represent the organization in providing solutions to difficult technical issues associated with specific projects.
  • Ensure that Company's systems and the information on them are protected in accordance with Company's Information Protection Policies and Standards, as well as best Information Protection practices.

DESIRED/PREFERRED QUALIFICATIONS (optional)

  • Comprehensive understanding and wide application of technical principle, theories, and concepts in the field including equipment, connections, facility issues and other components of network hardware including routers and switches
  • Knowledge of DNS, IPAM, and VPN (DMVPN and End-User VPN) technologies
  • Understanding of SNMP, Netflow, and Syslog for monitoring and alerting
  • Previous use of tools such as CA Spectrum, SolarWinds, Nagios, or similar monitoring tools.
  • Experience with Agile methodology
  • Automation and programming skills
  • F5 skills are encouraged
  • Goal oriented, task driven decision-making with a strong sense of accountability
  • Strong leadership and teamwork skills
  • Strong interpersonal, oral, presentation, and written communication skills
  • Analytical problem-solving skills
  • Prioritization skills
  • Advanced degree in Computer Science or business-related discipline

Responsibilities Also Include:

  • Defines, designs, and implements network communications and solutions.
  • Proposes and implements system enhancements (software and hardware updates) that will improve the performance and reliability of the system.
  • Manages load configuration of central data communication processor and makes recommendations for purchase or upgrade of data networks.
  • Coordinates terminal orders and cable installation, network system planning, installing, monitoring, testing, and servicing.
  • Approves action requests and specifies purchase requirement.
  • Negotiates and places orders with common carriers.
  • May train other employees on system.
  • Provides technical analysis in data network planning, engineering, and design.
  • Provides analysis for implementation techniques and tools for the most efficient solution to network problems.
  • Maintains technical expertise in all areas of network and computer hardware and software interconnection and interfacing, such as routers, multiplexers, hubs, bridges, gateways, etc.
  • Coordinates thirdparty maintenance for network equipment and troubleshoots problems with department users and department network administrators. May develop uniform operation procedures.
  • Provides operational support for the organization's Local Area Networks (LANs); Wide Area Networks (WANs); and Metro Area Networks (MANs). Monitors LAN, WAN, and MAN performance, maintains security to ensure that procedures are implemented and enforced, and troubleshoots problems.
  • Evaluates and recommends hardware, software and telecommunication equipment that meet users' needs.
Organizational Impact:
  • May be responsible for entire projects or processes within job area.
  • Contributes to the completion of work group objectives, through building relationships and consensus to reach agreements on assignments.
Innovation and Complexity:
  • Problems and issues faced are difficult, and may require understanding of multiple issues, job areas or specialties .
  • Makes improvements of processes, systems or products to enhance performance of the job area.
  • Analysis provided is indepth in nature and often provides recommendations on process improvements.
  • Communication and Influence: Communicates with senior internal and external customers and vendors.
  • Exchange information of facts, statuses, ideas and issues to achieve objective, and influence decisionmaking.
Leadership and Talent Management:
  • May provide guidance, coaching and training to other employees within job area. May manage projects, requiring delegation of work and review of others' work product .
Required Knowledge and Experience:
  • Requires advanced knowledge of job area combining breadth and depth, typically obtained through advanced education combined with experience.
  • May have practical knowledge of project management.
  • Requires a University Degree and minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years relevant experience.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

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EQUAL OPPORTUNITY EMPLOYMENT SURVEY

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such am impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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