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Production Support Engineer/Technician
Plano, Texas
Contract To Hire Position
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Applied on October 29, 2020
Job Id #43642 Posted October 7, 2020

Responsibilities:
  • Incident resolution and supporting production system deployments while ensuring SLAs are met.
  • Identify and contribute to long-term solutions and preventative techniques.
  • Progress, protect, and provide for the applications and sub-systems behind all of external and internal customer facing services.
  • Collaborate with other tech peers and support teams to ensure integrated end-to-end availability, reliability, and performance
  • Support and deliver within Continuous Integration/Continuous Delivery pipelines
  • Influencing resiliency and scalability in production environments in Amazon Web Services and other cloud platforms
  • Equipping systems with automated monitoring and alerting
  • Support the team and contribute to designing, writing and delivering technical and process automation to improve the availability, scalability, latency, and efficiency of services.
  • Influence and support new designs, architectures, standards and methods for large-scale distributed systems.
  • Engage in service capacity planning and demand forecasting, software performance analysis and system tuning.
  • Identifying and remediating risk to critical and non-critical system KPIs

Basic Qualifications:
  • Bachelor's Degree
  • At least 3 years of Production support experience
  • At least 2 year of experience in Java or C#
  • At least 2 year of experience in Automation scripting languages (Python)
  • At least 1 year of experience in AWS
  • At least 1 year of experience supporting web applications
  • At least 1 year of Agile experience

Preferred Qualifications:
  • 2+ years of experience in API services support and deployment
  • 3+ years of experience in AWS
  • 1+ years of experience with Splunk, Datadog or New Relic monitoring and alerting
  • 3+ years with Python, Java or other open source languages

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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