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Support Specialist
Rochester, Minnesota
Contract Position
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Applied on October 29, 2020
Job Id #43630 Posted October 13, 2020

Drug/background checks required upon offer acceptance


The Teams Sr. Support Analyst works to support Teams users in the company environment. They are largely responsible for communicating directly with Teams users and completing incident and service requests. The Sr. Support Analyst for Teams must understand and troubleshoot workflows within Teams and escalate issues to Teams Meetings/Collaboration Analysts where appropriate


Required qualifications

• At least 6 months supporting Teams in a large enterprise

• Understanding of governance, security, and compliance components defining Teams features and usage

• Deep understanding of the Teams PC, Mac, and mobile clients and their features

• Ability to support various Teams services including Chat, Collaboration, and Meetings

• Understanding of user policies and permissions as they apply to Teams functionality

• Excellent verbal and written communication skills

• Ability to remain patient and professional when interacting with customers and team members


Preferred qualifications

• Experience working in ServiceNow ticketing system

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.

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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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