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Scrum Master
Phoenix, Arizona
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Applied on October 31, 2020
Job Id #43596 Posted October 5, 2020

Projects the candidate will be working on:

  • This person will work with a scrum team that works on 3 to 5 software development capabilities at one time typically.

Ideal Background:

  • Bachelor's Degree or equivalent experience
    • 4+ years of IT experience (SDLC)
    • 2+ years of experience as a Scrum Master or Agile Coach
    • 1+ years of experience working on large scale, multiple Scrum team projects
    • Experience acting as a Scrum Master for one or more distributed scrum teams
    • Experience leading agile transformation at the team level

  • Agile / Scrum Industry Certification(s)
  • Experience with CA Agile Central and Clarity project management tools
  • Healthcare experience
  • Medicaid Encounter Reporting Experience
  • Understanding of the value of commitments to delivery made by a development team
  • Proficiency with MS Teams and Office (Including Word, Excel, Outlook, PowerPoint)


Team and Team size:

  • Scrum team consists of 8 people plus the scrum master, product owner and a delivery leader – all collocated in Phoenix
  • Scum Master team consists of 9 people – 5 scrum masters in India, 4(including this position) in Phoenix, plus the manager of the team (also in Phoenix)

Top Responsibilities:

  • Doing everything possible to ensure delighting customers
    • Guiding the team(s) and the organization on how to use Agile/Scrum practices and values to delight customers
    • Guiding the team(s) on how to get the most out of self-organization
    • Guiding the team(s) on self-organizing to fully realize the potential of Agile/Scrum frameworks
    • Assessing the Scrum Maturity of the team(s) and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization
    • Removing impediments or guiding the team(s) to remove impediments by finding the right personnel to remove the impediment.
    • Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving.
    • Facilitating getting the work done without coercion, assigning, or dictating the work.
    • Facilitating discussion, decision making, and conflict resolution
    • Assisting with internal and external communication, improving transparency, and radiating information
    • Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog.
    • Providing all support to the team(s) using a servant leadership style whenever possible, and leading by example
    • Perform as an evangelist for Optum’s internal implementation of SAFe (SAFe + PLM)
    • Helping the department and Optum mature out of legacy processes
    • Mentor junior Scrum Masters towards improvement

Software tools/skills:

  • First level Scrum Master certification (CSM, PSM I, SAFe Agilest or Practitioner)
    • 5 years of experience in a Scrum Master role for a software development team that was diligently applying Scrum principles, practices, and theory.
    • Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
    • Knowledge of numerous well documented patterns and techniques for eliciting change in team behavior (example: numerous Burndown techniques, numerous Retrospective formats, handling bugs, etc.)


  • Second level Scrum Master certification (CSP, PSM II, SPCT 4++)
    • Knowledge of other agile approaches: XP, Kanban, Crystal, FDD, etc.
    • Knowledge and/or experience with widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games
    • Applicable knowledge of the technologies used by the team (.Net, Java, or other web development languages)
    • Previous experience as a development team lead
    • Excellent communication and mentoring skills
    • Contributions to the public around agile practices

Interview Process:

  • How many rounds?
    b. Video vs. phone?
    c. How technical will the interviews be?
    3 rounds – 1. Phone screening; 2. In person panel interview; 3) final leader interview

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.

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