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Sr. Helpdesk Specialist
Edina, Minnesota
Contract Position
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Applied on October 24, 2020
Job Id #43565 Posted October 5, 2020


Position Summary:

  • Provide Level 2/3 helpdesk support.
  • Answers more complex questions about installation and operation of assigned products and escalating all other issues to Level 3 support.
  • Responsibilities include maintaining, developing and supporting personal computers, servers, local and wide area network, software, and data communications technologies.

Responsibilities:

  • These contract resources will be used in support of the windows 10 upgrade and the hardware swap.
  • These resources provide support of the user experience after equipment has been replaced or the OS has been upgraded, they act as an escalation point for the service desk.
  • The resources also process new and returned equipment to support on site deployment, or remote deployment through the NextGen hot swap program.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

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EQUAL OPPORTUNITY EMPLOYMENT SURVEY

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such am impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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