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Technical Support Engineer I/II
Minnetonka, Minnesota
Direct Hire Position
It appears that you have already applied to this job.
Applied on October 30, 2020
Job Id #43428 Posted September 24, 2020



  • In a team environment, trouble-shoot complex technology problems with emphasis on Linux Directory Permissions, use of the file editor to accomplish tasks or obtain information, identifying issues using logs, understanding of TLS/Digital Certificates and Linux Cyber security to research causes and recommend resolutions
  • Serve as escalation point for technical issues related to our Linux based products upon increasing skills and product knowledge.
  • Identify potential product defects and escalate to appropriate Support and/or Engineering groups.
  • Interact with cross-functional product development, product engineering and marketing teams to ensure customer feedback is evaluated and integrated back into our product roadmap
  • Identify complaints that constitute potential hazards and bring them to the attention of Customer Support Management per Vital Images procedures
  • Assists with hardware support to customers and functions as a liaison between the system manufacturer and the customer when needed
  • Limited travel may be required on short notice to a customer site to resolve issues directly
  • Technical Support Engineers may be required to work on-call after hours



  • Bachelor’s Degree in Computer Science, Management Information Systems, or related field.
  • Good knowledge and/or experience with Linux, storage, networking, Cassandra and non-SQL
  • Experience with supporting software systems and the integration of such systems into existing networks preferred
  • Experience and/or knowledge of case management (Salesforce, Jira) and knowledge base tools (Confluence, SharePoint) preferred
  • Understanding of complex VMWare concepts, knowledge of BareMetal/configure RAM/CPU/Storage/NIC setup preferred. 
  • Ability to utilize tools for remote access into customer systems e.g., Bomgar, to trouble shoot, identify root cause, make recommendations and solve issues

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.

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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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