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Snow Software Administrator and Operations Manager
Minneapolis, Minnesota
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Applied on October 31, 2020
Job Id #43398 Posted September 28, 2020


Description:

  • Snow is vender provided COTS tool that provides software and hardware asset management and software license management across our enterprise. Because our IT enterprise is so large, the system is constantly on edge and is in desperate need of a technical upgrade.
  • Require someone with deep technical knowledge and experience with this particular software tool and would be capable of actually doing the technical work as well as tracking, planning, prioritizing, mentoring and directing work done by a few others to get this system back on track.
  • At the same time this person will be assisting in developing the requirements and selection criteria for a follow-on competition in this same tool space.
  • The current vendor product may be selected or another vendor’s product may be selected.

Ideal Background:

  • Experience with Snow License Manager in a very large enterprise - Experience with Software Asset Management - Microsoft SQL Query (3-4 years of experience minimum) - Familiarity with Software Compliance - Experience with Windows Server, Linux, Mac operating systems - Experience in leading an application support team - Ability to lead a team remotely.

Experience:

  • Experience with Snow License Manager in a very large enterprise

Top Requirements:

  • Snow License Manager experience is critical. Not just as a user, but as a tool administrator in a large and complex enterprise. I would expect a minimum of 5 years, with longer being highly desirable. But the key is the depth of experience, not just longevity. Being a user of the tool for 10 years is not sufficient. Being able to set up Windows servers as part of the tools infrastructure as well as troubleshoot problems with clients on other operating systems is also essential. There is some use of Github, Jenkins, and Venafi, but the current team members are handling that, so it is beneficial, not mandatory.

Team and Team size:

  • Team & Position is technical leader of the Snow Tools Team which has 2 onshore members and 2 offshore members.

Top Responsibilities:

  • 1. Assist team with technical issues
    2. Plan and manage application upgrades
    3. Work with the customers to address current issues and future uses of the system
    4. Address software recognition issues
    5. Assist in supporting the Optum FISMA Environment
    6. Root cause analysis
    7. Daily status meeting with offshore to review system health
    8. Review and approve Snow agent releases
    9. Review tickets opened on vendor customer portal and escalate as needed
    10. Manage server OS upgrades
    11. Evaluate new versions of the product

Software tools/skills:

  • GitHub, Jenkins, Venafi, Microsoft SQL Management Studio, Snow License Manager, PowerPoint, Excel, Windows Server 2012/2016,

Skills/attributes:

  • Strong SQL query skills Root cause analysis Problem solving Team leadership.
  • Strong SQL query skills
  • Root cause analysis
  • Problem solving
  • Team leadership

Nice to have:

  • Experience with Snow License Manager
  • Experience with Software Asset Management
  • Microsoft SQL Query (3-4 years of experience minimum)
  • Familiarity with Software Compliance
  • Experience with Windows Server, Linux, Mac operating systems
  • Experience in leading an application support team
  • Ability to lead a team remotely.
  • GitHub, Jenkins, Venafi

Interview Process:

  • Telephone interviews. I expect at least two, possibly three to four people. I hope to get someone to do a deeply technical interview to assure the candidate is well qualified.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

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