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Technology Support Analyst
Charlotte, North Carolina
Contract to Hire Position
It appears that you have already applied to this job.
Applied on October 25, 2020
Job Id #43357 Posted September 18, 2020

*Must pass a drug test and background check once offered position*


Projects the candidate will be working on:

  • The position will provide support and maintenance to the production PCS (Pharmacy Control System), including servers and workstations, as well as assisting with troubleshooting line issues and working with third-party vendors

Ideal Background:

  • Experience in supporting a production line would be a plus.


  • Experience with triaging issues with servers and workstations. Able to apply patches and install software. Self-motivated and pro-active. The more experience, the better.

Team and Team size:

  • Part Of team & Dispensing IT Support, 20+ resources supporting seven other sites

Top Responsibilities:

  • • User applications and system configuration
    • Hardware setup
    • Troubleshooting issues
    • Reporting
    • Working with the technical services support staff
    • Serving as a key point of contact


Software tools/skills:

  • • 2+ years’ experience with Windows systems, including Wintel and Windows Server
    • 2+ years’ experience with PC troubleshooting
    • Network knowledge


  • • High School Diploma or GED
    • 2+ years’ experience of systems administration experience
    • 2+ years’ experience with Windows systems, including Wintel and Windows Server
    • 2+ years’ experience with PC troubleshooting
    • Network knowledge


Nice to have:

  • • Bachelor’s Degree
    • Helpdesk experience
    • Project leadership experience
    • Experience writing SQL
    • Disaster Recovery experience
    • Altiris experience

Interview Process:

  • a. How many rounds? One
    b. Video vs. phone? Video
    c. How technical will the interviews be? Some technical questions, but mostly looking for the ability to triage, be flexible on hours, committed, flexible, able to work with a tea

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.

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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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