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Technical Support Specialist
Canonsburg, Pennsylvania
Contract Position
It appears that you have already applied to this job.
Applied on October 1, 2020
Job Id #43300 Posted September 14, 2020


*Must pass a drug test and background check once offered position*

Description:

  • The Technical Support Specialist's role is to ensure proper computer operations so that end users can accomplish organizational tasks.
  • This includes receiving, prioritizing, documenting and actively resolving end user help requests.
  • Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at the desktop level.
     

Projects the candidate will be working on:

  • • Has a contagious and positive work ethic, inspires others, and models the behaviors of Genuine, Caring, Friendly.
    • Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of audience needs.
    • Through genuine and positive communication, makes each customer feel informed, understood, and special.
    • An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments.
    • Is able to keep up in the MedExpress environment by facing tasks and challenges with energy and passion.
    • Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.
    Adherence to standards of business conduct and compliance.

Day to Day:

  • Will interact with all employees of the IT department on a regular basis as well as other cross-functional team-members at the Administrative Offices

Qualifications:

  • High School diploma or equivalent, and/or 2-5 years’ work experience in related field required; Bachelor’s degree in Computer Science field preferred but not required.
  • Working knowledge of current network topology, TCP/IP network troubleshooting in a WAN/LAN environment, office applications, printing processes, and advanced troubleshooting of desktop operating systems.
  • Able to troubleshoot issues with servers, desktops, printers, networks, remote access and Internet Explorer.
  • Able to resolve mechanical/technical problems over the phone with emphasis on troubleshooting ability.
  • Able to identify and communicate trends and work with senior department team members to define corrective action.
  • Competent use of AD to create and manage users, groups, and resources effectively.
  • Continually seeks to improve technical skills as they relate to all areas of the support organization through attending classes, providing on-site support to facilities as requested, and keeping up to date on Company and industry standards.

Top Responsibilities:

  • Oversight and technical analysis of incoming end user service requests.
  • Provide on-site support to MedExpress Administrative offices during regular business hours:
  • Client desk side support
  • Audio/ Video Conference room support
  • Troubleshoot advanced hardware issues with PCs and peripherals:
  • Desktop/laptop PCs
  • Hardware Components
  • Printers
  • Scanners
  • Deployment of new PCs and laptops
  • Software image deployment
  • Installation of additional application software
  • Advanced Helpdesk troubleshooting tasks including, but not limited to
  • User account management,
  • File server/share management
  • Exchange mailbox administration
  • Network-based printers and multi-function device
  • Fully documents problem symptoms and captures all relevant system and application information within the IT knowledge base system.
  • Independently resolves most problems/questions that arise, and consults with senior team members or other technical staff only on unusual or especially difficult issues.
  • Recognizes problem issues that affect multiple end users and work with other IT teams to prioritize and solve quickly.
  • Log all calls in the Service Desk ticketing systems.
  • Escalate all out of scope issues in adherence of SLA timelines.
  • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
  • Persistent review of the aging ticket queue to ensure SLA goals are achieved.

 

Interview Process:

  • What are the hours? ( Training hours?) 10am-7pm
  • Will you be interviewing (face to face or phone) phone
  • Please confirm the worksite location - Worksite will be rem

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

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We do not accept scanned documents, images, or resumes containing images and/or icons.

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  • 1 uppercase letter

  • 1 lowercase letter

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EQUAL OPPORTUNITY EMPLOYMENT SURVEY

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such am impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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