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UX Writer
Richfield, Minnesota
Contract Position
It appears that you have already applied to this job.
Applied on October 24, 2020
Job Id #43293 Posted September 16, 2020

Tell us about your department:

  • The Services Product UX Team manages web and e-commerce applications that integrate and stand-alone digital experiences. 
  • The Services Team focuses on creating online experiences that meet the customer at their point of need for an experience that is part of a product purchase, installation, or product repair. 
  • Our team works on many of the latest experiences client has to offer along with testing new services with customers in the marketplace. 
  • Driven by strong values, this team fosters an extraordinary culture of engagement, and innovation as well as responsible for great user experiences. 
  • The spectrum of work that this team is accountable for focuses on user interaction across various digital touchpoints within our multi-channel retail environment.

Project Description:

  • We’re looking for a skilled UX Writer to help create intuitive, engaging experiences for the people who use our web site and mobile apps. 
  • As a member of the Experience Design team, you’ll join a passionate, creative group and have the opportunity to hone and build skills to create easy-to-use experiences that delight our users. 
  • You’ll work side-by-side with fellow UX designers, researchers, product managers, and engineers to define and shape Clients digital experiences. 

Position Summary/Job Description:
You are:

  • An experienced UX writer who thinks strategically and can envision impactful ways to solve our customers’ problems.
  • A skilled wordsmith and problem-solver who can translate complex ideas and business requirements into clear, concise, friendly language.
  • A person who loves thinking about words and who is passionate about the details. You understand the importance of the right words, with the right design, in the right context.
  • Able to articulate the thinking behind your decisions.
  • Curious, compassionate, analytical, creative, and self-motivated.
  • Familiar with user-centered design principles and best practices, including content strategy and how it supports UX copy. 

What are the top five skills and number of years of experience required to perform this job?

  • 3+ years of direct UX writing experience
  • Exceptional writing and communication skills and attention to detail
  • Understanding of UX principles and best practices for writing for the web and digital experiences
  • Ability to juggle and prioritize multiple projects simultaneously
  • Ability to present and sell your ideas and build support
  • A portfolio of effective UX writing
  • Proficiency in Microsoft Word, Excel, and PowerPoint

In this role, you will:

  • Play a pivotal role in shaping and defining  digital experiences.
  • Craft simple and human copy that adheres to brand and style guidelines.
  • Make thoughtful decisions based on research, data, brand voice, and customer and business needs – and be able to provide a rationale for your decisions.

Ask the big questions: 

  • What’s the user trying to accomplish? What customer problem are we trying to solve? What would I expect this experience to look like? How else could this interaction work?
  • Build and maintain strong, positive working relationships with other UX designers and writers, product owners, researchers, engineers, and business stakeholders.
  • Help establish how the brand voice comes to life at different points in the customer experience.
  • Be an advocate for the customer and the content.
  • Work on agile, cross-functional product teams and handle multiple projects at once.
  • Ideate to solve user problems.
  • Research other web sites and digital experiences to stay up-to-date on competitive and similar experiences.

What are some preferred/nice to have skills the manager is looking for:

  • Experience with UX design tools like Sketch, InVision, Axure, Omnigraffle, Balsamiq, Photoshop, or similar tools to create user interfaces
  • Familiarity with UX research and usability testing
  • Familiarity with Web Content Accessibility Guidelines (WCAG) 2.0
  • Experience in e-commerce or retail 

Soft skills:

  • Curious
  • Collaborative
  • Self-driven
  • Self-aware
  • Outgoing
  • Relationship-focused

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such am impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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