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IT - Technology Support Analyst
San Antonio, Texas
Contract Position
It appears that you have already applied to this job.
Applied on September 25, 2020
Job Id #43211 Posted September 8, 2020

*Must pass a drug test and background check once offered position*


Projects the candidate will be working on:

  • This position will support the day-to-day operations of the WellMed IT Help Desk.

Ideal Background:

  • Someone with previous help desk experience.

Top Requirements:

  •  Active directory, outlook support and call center support.

Team and Team size:

  •  Part of a team &  WellMed Service Desk, 10 analysts

Top Responsibilities:

  • Answer calls
    Log Tickets in our ticketing system
    Password Resets
    Remote Desktop Support
    VPN Support
    MS Outlook support


Software tools/skills:

  • eClinical Works
    eProvider Resource Gateway (EPRG)

    Active Directory
    Cisco AnyConnect
    Good Mobile
    RSA Console



  • 2yrs experience
    Telephony Support Experience is a plus

Nice to have:

  • Cisco experience
Interview Process:

a. How many rounds? 1 round
b. Video vs. phone? Video preferred
c. How technical will the interviews be? Will have a couple of technical questions

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.

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  • 1 lowercase letter

  • 1 numeric character

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such am impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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