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Army Endpoint Security System Product Support - Secret Clearance
Sierra Vista, Arizona
Direct Hire Position
It appears that you have already applied to this job.
Applied on October 26, 2020
Job Id #42858 Posted September 18, 2020


The Product Support position requires 3 years of contractor or military related experience directly supporting an Endpoint Security System (ESS) like HBSS or AESS.

  • Prior ENS product experience
  • Prior DLP, MAC, ePO experience
  • Prior experience with container technology
  • Prior experience with ATD products
  • Prior CASB product knowledge
  • Microsoft Office Knowledge
  • Troubleshooting
    • Identify MA communication issues
    • Identify blocks relating to HIPS/ENS
    • Identify endpoint sorting issues
    • Identify module or content download errors
    • Identify module installation errors
    • Identify policy assignment or policy corruption issues
    • Identify SADR issues
    • Collect and provide logs
    • Create custom exceptions/exclusion for HIPS and ENS ODS/OAS.
    • Review various logs such as Agent and Endpoint Security logs but not limited to McAfee log sets.
    • Identify discrepancies in server and policy configurations.
    • Troubleshoot/identify large scale issue affecting enterprise services.
    • Display troubleshooting capabilities to identify/exclude McAfee and AESS related products suite.
  • Open AESS tickets
    • Troubleshoot endpoint issues
    • Request policy changes, i.e HIPS, ENS
    • Update sorting criteria
    • Move systems between containers
    • Create/Modify/Delete ePO accounts
    • Receive HIPS/ENS passwords
    • Delete empty RSD subnets
    • Categorize non-agent capable rogue systems

Soft Skills

  • Good communicator
  • Self-starter
  • Must be extremely motivated

Basic Qualifications

  • Product Support is the first line of support for AESS endpoint security.
  • The Product Support position is the interface between the customer and the AESS managed service.
  • The Product Support position requires 3 years of contractor or military related experience directly supporting an Endpoint Security System (ESS) like HBSS or AESS

Knowledge Skills and Ability

  • Prior ENS product experience
  • Prior DLP, MAC, ePO experience
  • Prior experience with container technology
  • Prior experience with ATD products
  • Prior CASB product knowledge
  • Skilled in communicating issues, impacts, and corrective actions
  • Solid ability to clearly recognize and report relevant system security concerns and issues
  • Receives and acts on instructions from immediate supervisor
  • Ability to participate in and contribute to multiple work groups
  • Works under general supervision
  • Will have some contact outside AESS or with external customers
  • Solid written and verbal communications skills
  • Creative thinker, good multi-tasker
  • Solid proficiency in Microsoft Office applications

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

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We do not accept scanned documents, images, or resumes containing images and/or icons.

Password must contain:
  • minimum 10 characters

  • 1 uppercase letter

  • 1 lowercase letter

  • 1 numeric character

  • 1 special character (such as !, %, @, #)

  • Passwords match

EQUAL OPPORTUNITY EMPLOYMENT SURVEY

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such am impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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