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Tech Support Analyst
Schaumburg, Illinois
Contract to Hire Position
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Applied on October 1, 2020
Job Id #42691 Posted July 30, 2020


Projects the candidate will be working on:

  • As a part of L3 production support, Tech Support Analyst will be responsible for identifying, troubleshooting and providing solution for production incidents of moderate to high complexity.
  • Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services

Team and Team size:

  • Digital Strategy L3 Support, 5 member team.

Top Responsibilities:

  • Monitor production environment to maintain consistency and provide reliable server and application availability.
  • Flexible to work for extended hours and on weekends as needed to handle high priority issues.
  • Interface with L1 and L2 support groups, providing assistance and guidance as required.
  • Capable to communicate across multiple teams on day-to-day support operations.

Software tools/skills:

  • Monitoring & Observability experience (e.g. Splunk, DynaTrace, custom Grafana)
  • Nice to have experience on AEM or CMS.
  • JS,Redux Session Management, Next JS, Material UI, SpringBoot based modular micro-services
  • Working knowledge of Drupal content as a service consumption.

Required Qualifications:

  • Undergraduate degree or 5 years equivalent experience
  • 5+ years of Software Development experience
  • 3+ years experience developing with Java / J2EE.
  • 2+ years experience in developing services using Spring framework and/or Spring Boot.
  • 2+ years experience with Oracle and MySql.
  • 2+ years experience with SOAP,Restful and Micro services development.
  • 2+ years in supporting Tibco webservices.
  • 2+ years experience in supporting cloud solutions.
  • 1+ years experience with one of the following continuous delivery technologies (Jenkins, Docker, OpenShift, Azure, Monitoring, Logging, etc.)
  • Azure App Insights based problem determination skills.
  • Looking for 3-4 years of experience in a Support Role

Preferred Qualifications:

  • Bachelor's degree or higher
  • GitHub experience
  • Monitoring & Observability experience (e.g. Splunk, DynaTrace, custom Grafana)
  • Nice to have experience on AEM or CMS.
  • JS,Redux Session Management, Next JS, Material UI, SpringBoot based modular micro-services
  • Working knowledge of Drupal content as a service consumption

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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