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Level 2 Application Analyst
Eden Prairie, Minnesota
Contract Position
It appears that you have already applied to this job.
Applied on August 8, 2020
Job Id #41855 Posted May 21, 2020

Ideal Background:

  • Ideal candidate would have worked in a level 2 support function previously, be ITIL knowledgeable, have experience with, ability to work independently with little hands on direction towards set metrics and goals.


  • Previous experience in support of a very robust complex technical and business environment.

Top Requirements:

  • Experience with
  • IT Production Support Experience, driving problem resolution and document root cause.
  • Experience independently working in a virtual team environment.

Team and Team size:

  • Will support workload for our current 14 person Level 2 offshore team.

Duties include but not limited to:

  • Support incidents, enhancements, and projects for proprietary Care Services Applications.
  • Implement solutions for incidents, problems and small projects
  • Conduct code reviews to ensure the work delivered by the team is of high quality standards
  • Identify opportunities to fine-tune and optimize processes
  • Proactively manage issues/risks and escalate them as needed in a timely manner
  • Effectively collaborate with numerous technology and business teams across multiple locations
  • Drive problem resolution and document root cause.
  • Identify and drive continuous improvement initiatives.
  • Create and maintain support documentation
  • Participate in Release Entry Framework activities to help ensure quality deployments into production
  • Work closely with stakeholders and business leaders to demonstrate the highest levels of customer service, communication, productivity, and professionalism
  • Rotating 24/7 On-call support
  • Ability to work outside normal business hours to address critical issues


  • Experience with ITIL processes
  • Strong analytical, problem solving skills, must be able to work well with teams
  • Experience in Healthcare Systems Analysis or IT Development
  • Experience with
  • IT Production Support Experience
  • Experience working in a virtual team environment

Preferred Qualifications:

  • Working knowledge of ServiceNow
  • SQL Server/Database knowledge
  • ETL Data Stage
  • Experience in Healthcare Systems Analysis or IT Development
  • Experience with
  • IT Production Support Experience
  • Experience working in a virtual team environment

Required Qualifications:

  • Bachelors Degree or equivalent work experience.
  • 3+ years of experience in IT Support
  • Supporting proprietary applications


  • What type of interview process is preferred? combination of Phone/Video.
  • Likely two rounds.
  • Would be a mix of technical and service/background.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.

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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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