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Application Support Analyst
MInneapolis, Minnesota
Contract Position
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Applied on August 4, 2020
Job Id #41684 Posted May 12, 2020

A minimum of 5 years technical and/or operations experience to include customer service/technical support.

Knowledge Areas:
Experience with RPO sponsored and supported products or comparable experience; preferred. Understanding of applications and business flows

Technical Skills:
Mainframe, Aqua Studio, QTP, Secure CRT/FX, and Control-M, preferred. BMC Remedy; preferred, AIX/UNIX/LINUX (minimum of 2 years’ experience)

Associates degree in business or computer technology, or equivalent combination of related education and/or experience

Under general supervision, manages and controls the processing of programs and peripheral equipment on mainframe and/or distributed computer systems to ensure the highest levels of service and system availability are attained. Establishes production runs, ensuring that appropriate job control language, run documentation and data files are available. Assists in job set-up. Performs problem identification, escalation and resolution. Communicates status of operations to allow for immediate response to service disruptions.

Key Responsibilities:

  • Under general supervision, proactively monitors the RPO sponsored and supported test and production applications. Performs necessary tasks to ensure continuous processing according to published business documentation and standards
  • Supports testing of upgrades or changes affecting the RPO supported environment, including interfaces and infrastructure/middleware.
  • Serves as a single point of contact for multiple national IT and RPO support teams for resolution of routine issues and processing problems in an environment under severe time constraints and significant float risks. Applies a basic working knowledge of the system applications and business flows to resolve issues.
  • Opens and reviews problems in the incident tracking system to ensure documentation is accurate and complete in accordance with incident management best practices.
  • Assists other staff members when a higher level of expertise is required for resolving a problem. Assists and advises staff regarding approaches to resolving system performance issues and problems.
  • Assists with documenting and developing operational/technical procedures.
  • Supports with customer testing and disaster recovery/contingency testing
  • Performs other duties as assigned.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.

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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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