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Senior IT Support
Lenexa, Kansas
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Applied on May 26, 2020
Job Id #40986 Posted March 11, 2020


  • IT Support team member responsible for end user support, project and build team support, asset managing and tracking.


  • Attitude and Professionalism.

Top Requirements:

  • Technical Support Experience, Mobile Device Troubleshooting, Customer Service.

Top Responsibilities:

  • Responds to requests via ticket system within SLA
  • Receives inbound calls, messages, and incident ticket for mobile device and technical support
  • Processes new hire provisioning
  • Processes off boarding requests
  • Process used equipment for recycling or reuse
  • Manage new and used inventory
  • Partner with other support teams to provide a world class customer experience
  • Create and maintain knowledge articles and customer training guides
  • Work projects and special requests
  • Manage customer escalations
  • Self-starter, positive attitude, team player.

Required Experience:

  • 4+ years technical support Mobile Device Management Ticket System/ITSM Remote User support

Preferred experience:

  • Extensive iOS 6 years technical support Softphone support Project work Process Improvement/Development Knowledge documentation

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.

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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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