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Service Desk Analyst II
Walnut Creek, California
Contract to Hire Position
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Applied on June 3, 2020
Job Id #40924 Posted March 6, 2020


  • The Service Desk Analyst II - Epic works within established procedures for the Service Desk to manage reasonably complex requests from inception to implementation.
  • Establishes and maintains effective relationships with JMH end users for problems encountered in connection with the use of supported systems.
  • Provides ITS solutions and services which ultimately contribute to patient safety and care.
  • Core Competencies
  • Patient/Customer Experience
  • Makes oneself fully available to the patient/ customer, particularly if the patient/customer is going through a critical or challenging period that requires JMH support.
  • Takes actions beyond normal expectations by providing superior quality of care and service.
  • Prevents problems from re-occurring through patient/customer education and/or by addressing faulty procedures or improving upon current work.  
  • Patient/Customer Communication
  • Asks a series of clarifying questions to get to the root of a need, situation, problem, or opportunity.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.

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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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