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Telephony Provisioning Specialist
Madison, Wisconsin
Contract To Hire Position
It appears that you have already applied to this job.
Applied on April 9, 2020
Job Id #40008 Posted January 14, 2020

Telephony Provisioning Specialist
Contract to Hire
*candidates must complete a background check upon offer*

Job Summary:

As a Telephony Provisioning Specialist, you will be part of a successful and growing organization and work in a fast-paced, team oriented environment. The position is responsible for provisioning delivery of branch and corporate telephony orders over a number of carriers. This position is technical and operational in nature, and requires quality assurance for every aspect of the workflow. The candidate is expected to meet or exceed all service levels including on-time performance for customer and carrier orders and meeting all quality standards and policies set forth by management, developing new and existing product releases, and working with both Fairways’ retail and wholesale channels.

Essential Job Functions:

  • Manage order fulfillment, number porting, and service transfer for Shore Tel Sky / Mitel cloud
  • Setup workflow for auto-attendants, and dialing tree
  • Handle service escalations for branches and corporate location
  • Handle billing and accounting issues that may arise
  • Provision line conversions, installations, disconnects & changes
  • Perform Voice Mail platform installs, changes, and disconnects.
  • Update work queues and comments customer accounts.
  • Perform provisioning processes including Porting
  • Knowledge of systems: LSI, NPAC, CSG.
  • Familiar with order different loop types: HDSL, DSL Qualified
  • Handle installation escalations. Researches and resolves the problem immediately.
  • Assist with the training of new provisioning specialists as required.

Non-Essential Job Functions

  • Perform other duties and special projects, as assigned.
  • Participate in proactive team efforts to achieve departmental and company goals.
  • Be a team player and provide leadership to others through example and sharing of knowledge/skill.


Required Knowledge, Skills, and Abilities:

  • Previous experience with Shore Tel Sky / Mitel cloud platform a plus
  • Experience managing escalations with minimal management intervention required
  • Ability to adapt to a dynamic, fast-paced and ever-changing environment
  • Excellent interpersonal, verbal and written communication
  • Strong analytical, problem-solving skills, project management and organizational skills
  • High integrity and strong business ethics
  • Team player with a great passion to succeed
  • Knowledge and proficiency in PC applications including Microsoft Office
  • Excellent customer service and soft skills
  • Previous experience in VOIP, SIP, and or data provisioning a plus
  • High attention to detail
  • Ability to multi-task and work in a team atmosphere adhering to strict deadlines

Required Education/Experience:

  • High School diploma or equivalency degree or the equivalent in education and experience required
  • Requires a minimum of 2 years telecom provisioning related experience

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.

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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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