SAP managed services that keep your business moving

Stabilize SAP operations, reduce internal support burden, and create capacity for modernization, SAP BTP delivery, enhancements, and AI-ready processes.

Discuss SAP support priorities

SAP support demand does not slow down

SAP teams are expected to keep critical systems stable while responding to incidents, enhancements, integrations, reporting needs, release changes, performance issues, and business requests.

At the same time, many teams are being asked to prepare for S/4HANA, support Clean Core decisions, adopt SAP BTP, improve automation, and create a stronger foundation for AI-enabled processes. When the same internal team owns all of that work, support becomes reactive and modernization slows.

Horizontal helps organizations add the operational support, SAP expertise, and delivery discipline needed to keep SAP running while giving internal teams more room to focus on higher-value priorities.

 

Need more capacity for day-to-day SAP support?

Find the right support model

Managed SAP support that keeps operations moving

Get flexible support across the SAP workstreams that consume internal capacity when teams are stretched.
SAP support and application maintenance services.
Incident and request support
Support day-to-day SAP issues, service requests, troubleshooting, and user needs with responsive expertise that helps keep operations moving.
Monitoring SAP applications, system performance, and support activities.
SAP Basis and technical support
Support system health, monitoring, performance, transports, upgrades, technical administration, and platform stability.
SAP team planning development priorities and project delivery.
Functional support
Add functional SAP expertise to resolve process issues, support users, manage enhancements, and keep critical workflows moving.
SAP developers collaborating on application enhancements and modernization.
Enhancements and change support
Manage SAP enhancements, configuration changes, release support, testing, and continuous improvement without overwhelming internal teams.
SAP Fiori and user experience design planning.
Development and integration support
Support ABAP, Fiori/UI5, interfaces, integrations, workflow development, and SAP BTP-related requests as needs evolve.
SAP reporting and business process monitoring.
Continuous improvement
Identify recurring issues, automation opportunities, process improvements, and support model refinements that make SAP operations more proactive.
SAP consultants reviewing development and modernization priorities.

Move from reactive SAP support to a more proactive operating model

Managed services should do more than resolve tickets. The right model helps teams reduce recurring issues, improve visibility, manage change more consistently, and create space for modernization work.

Horizontal supports SAP operations through a flexible model that can include incident management, functional support, SAP Basis, development support, release management, monitoring, enhancements, and continuous improvement – helping keep your SAP environment stable today while creating capacity for S/4HANA, SAP BTP, automation, and Clean Core priorities.

Create capacity for modernization and AI readiness

As SAP environments become more connected to S/4HANA, SAP BTP, Clean Core, data readiness, automation, and AI-enabled workflows, support models need to evolve. SAP managed services can create the operational breathing room teams need to move modernization priorities forward while helping teams identify recurring issues, reduce manual work, and make improvements that support what comes next.

Horizontal helps organizations connect managed SAP support to the broader roadmap—stabilizing operations while creating capacity for modernization, automation, and AI-ready business processes.

SAP team collaborating on operational support and service delivery.

Explore related SAP services

SAP S/4HANA planning, maintenance, and modernization services.
SAP S/4HANA Services
Support S/4HANA readiness, migration planning, Clean Core alignment, optimization, and post-migration support.
SAP BTP services for analytics, automation, and business value.
SAP BTP Services
Extend, integrate, automate, and scale SAP BTP delivery without adding unnecessary core complexity.
SAP development services supporting business needs and user experiences.
SAP Development Services
Add SAP development capacity for enhancements, integrations, workflows, applications, and modernization work.
ABAP development services focused on efficient SAP application delivery.
ABAP Development Services
Modernize custom code, address remediation needs, and support ABAP development across SAP environments.

SAP managed services FAQs

What are SAP managed services?

SAP managed services provide ongoing support for SAP environments, including application support, incident management, SAP Basis, functional support, development support, enhancements, monitoring, and continuous improvement.

How can SAP managed services help internal teams?

SAP managed services can reduce day-to-day support burden, improve responsiveness, provide specialized expertise, and create more internal capacity for modernization, optimization, SAP BTP, and strategic roadmap work.

Can Horizontal support SAP S/4HANA managed services?

Yes. Horizontal can support organizations running SAP S/4HANA, preparing for migration, stabilizing after go-live, or optimizing an existing environment.

Can managed services support SAP BTP and integrations?

Yes. Managed SAP support can include SAP BTP-related requests, integrations, workflow automation, extensions, and related development or operational needs.

Are SAP managed services only for large enterprises?

No. Managed services can support organizations of different sizes, especially when internal SAP teams are stretched, support needs are growing, or specialized expertise is difficult to maintain in-house.